- Develop and implement customer experience strategies, initiatives, and programs to drive engagement and satisfaction across all touchpoints.- Conduct in-depth analysis of customer feedback, market trends, and industry best practices to identify opportunities for enhancing the customer experience.- Collaborate cross-functionally with marketing, sales, product development, and customer support teams to align customer experience initiatives with overall business objectives.- Lead the design and execution of customer journey mapping, ensuring a seamless and delightful experience at every interaction point.- Establish and track key performance indicators (KPIs) to measure the effectiveness of customer experience initiatives and drive continuous improvement.- Champion a customer-centric culture throughout the organization, fostering a deep understanding of customer needs and preferences.

- Act as coordinator to solve product quality issues and customer complaints.- Manage external and internal communication for product quality issues.- Lead continuous improvement projects using quality tools such as Lean Six Sigma and simplify internal workflow.- Forecast the outcome of project: To execute cost tracking for quality impacts.

- Establish budget scope and arrange PE relevance production scheduling to lower the cost.- Monitor the proportion of raw material and its cost.- Manage quality control, warehouse storage procedure.

- Data collection of sales performance and analysis the asset account.- Act as specialist to help respective team with HKTW MSA/SRA/NRO, TW price list data owner tracking, reporting fulfillment and post data analysis.

Supervise human migration, domestic management, convenient service, immigration guidance.