Ruby Yu Email & Phone Number

Ringwood East, Vic, Au

Ringwood East, Vic, Au

Melbourne, Victoria, Australia

Docklands, Victoria, Australia

Chadstone

Responsibilities:• Turning customer interactions into sales conversations• Providing strong effective customer service to both members and non-members• Proactively seeking new relationships in (corporate and SME) while managing existing customer relationships• Identify cross-selling and up-selling opportunities to increase store sales (diversified sales)• Assist with store promotions and local area marketing• Provide new staff training on systems, policy and procedures and Medibank sales process• Maintain strong working relationships and communicate effectively with staff, customers, internal and external stakeholders• Troubleshoot issues and/or customer complaints that may arise and ensure prompt and efficient resolution to avoid further escalation• Cold call and secure opportunities with corporate clients• Conduct store opening and closing procedures Key Achievements:• Current scorecard for FY 2017 is exceeding at 127%• Achieved exceeding rating for full year FY 2016• Part of a high performance team which store currently (FY 2017) ranked top 5 nationally for sales performance • Developed strong supervisory and coaching skills and provided effective leadership to 4 team members • Recognised as a senior team member for my knowledge, capability, experience and trust• Achieved positive performance reviews and longevity in the roles as a result of excellent performance and quality work ethic.

Screening phone calls, enquiries and requests, and handling them when appropriate;• Organizing and maintaining diaries and making appointments;• Dealing with incoming email, faxes and post, often corresponding on behalf of the director;• Carrying out background research and presenting findings;• Producing documents, briefing papers, reports and presentations;• Liaising with clients, other staff and cooperate college or agent.

Melbourne Cbd

Screening phone calls, enquiries and requests, and handling them when appropriate;Organizing and maintaining diaries and making appointments;Dealing with incoming email, faxes and post, often corresponding on behalf of the director;Carrying out background research and presenting findings;Producing documents, briefing papers, reports and presentations;Liaising with clients, other staff and cooperate college or agent.

Melbourne Cbd

Working with client companies, building relationships in order to gain a better understanding of their recruitment needs and requirements；Using sales, business development, marketing techniques and networking in order to attract business from client companies;Visiting clients to build and develop relationships;Developing a good understanding of client companies, their industry, what they do and their work culture and environment;Using candidate databases to match the right person to the client's vacancy;Negotiating pay and salary rates and finalizing arrangements between client and candidates;Offering advice to both clients and candidates on pay rates, training and career progression;Provides information and advice to potential migrants；Prepare timely and accurate advice regarding visa options and other related immigration issues including business sponsor obligations and immigration compliance;Assist in maintaining up to date client records and providing clients with information relating to immigration compliance;

Melbourne, Australia

• Presenting purchase offers to sellers for consideration• Comparing a property with similar properties that haverecently sold to determine its competitive market price• Advising clients on market conditions, prices,mortgages, legal requirements and related matters• Preparing documents such as representation contracts,purchase agreements• Accompanying buyers during visits to and inspectionsof property, advising them on the suitability and valueof the homes they are visiting• Interviewing clients to determine what kinds ofproperties they are seeking

Melbourne Area, Australia

Managing staffAttending to customer needs, interacting with customers and complaints handingManaging stocktaking, inventory and bankingTraining junior staff

Melbourne, Australia

 Serving customer Cleaning Working with cash register

Dalian, Liaoning, China

 Planning and charting the touring timing and venues of interesting tourist places. Accompanying the tourists to the tourist spots and guiding them in their touring. Knowing the important historic events associated with the tourist spots. Conveying and informing the tourists about the information on the tourist places. Arranging any kind of transportation services to and from the tourist places, if needed. Assisting and coordinating between the tourists during the touring of the places. Taking care of the medical and food needs of the tourists. Protecting the tourists in all aspects during the period of touring.

Shenyang, Liaoning, China

 Serving customers Training and supervising junior Part-time staff members

Master'S Degree, Human Resources Management/Personnel Administration, General

Master of Commerce in Human Resource Management

Bachelor'S Degree, Tourism Management

Bachelor of Tourism Management and Hospitality Management