Ruby Z. Email & Phone Number

United States

California, United States

Greater Los Angeles Area

• Business Partnering and Strategic Planning: - Collaborated with business executives to develop goals, strategies, and KPIs that impacted the bottom line. - Successfully reduced loss adjustment expense (LAE) ratio through effective headcount management and efficiency improvements.• Financial Planning and Forecasting: - Led budgeting and forecasting for Claims and Customer Experience over 2,600 employees. - Achieved 72% reduction in budget build time and improved accuracy by 65% through process improvement.• Modeling, Automation, and Analytics: - Built analytical models to support decision-making processes, such as Claim Count Forecast, Staffing Projection, and Cost per Claim Analysis. - Led Robotic Process Automation (RPA) initiatives, creating a center of excellence and implementing automation solutions for Finance & Accounting.• Team Building and Leadership: - Established and led the Operational Finance function, developing a high-performing team and driving best financial practices. - Mentored team members and created professional development plans to foster growth and learning.

Greater Los Angeles Area

• Financial Planning and Analysis: - Led financial planning and analysis for all Claims operations, including national Private Passenger Auto, Commercial Auto, Homeowner, and Commercial Property, as well as Call Center, Billing, and Customer Relation operations. • Business Partnering: - Collaborated closely with the Claims senior leadership team and various operational departments to achieve a 12% improvement in the Loss Adjustment Expense (LAE) ratio over a two-year period, equivalent to a 1.7 percentage point reduction.• Financial Modeling and Reporting: - Implemented analytics-driven decision-making processes by developing comprehensive staffing models for Auto Casualty, Homeowner, PIP, House Counsel, and other areas. Created production dashboards and conducted in-depth efficiency and cost-benefit analyses, leading to enhanced overall LAE efficiency.• Process Improvement: - Actively contributed to significant company-wide projects, including conducting time studies, cost studies for the call center, and process mapping for PIP. These initiatives resulted in substantial positive impacts and improvements across the organization.

Malibu, Ca

• Provided strategic guidance and expertise to the Associate Dean regarding program direction and initiatives for full-time programs.• Actively advised and participated in program activities to enhance the alumni and student business network, fostering strong connections and opportunities for collaboration.• Contributed to the professional development of students by delivering impactful speeches on various topics during program events, equipping them with valuable insights and knowledge.

Malibu, California

Westlake Village, California

• Budgeting and Forecasting: - Provided annual budget planning, forecasting and monthly budget variance analysis with recommendations to various claims divisions, consisting of approximately 2,000 employees and a $254 million operating budget spread over the country• Business Partner Support: - Assisted business partners’ decision making ability by developing financial and business Excel models; boosted team efficiency by streamlining and revamping the claims volume projection models, which is crucial to the development of the annual plan and quarterly forecasts for the whole Auto claims operation• Vendor Analysis: - Enhanced vendor selection efficiency and accuracy by leading and assisting in a number of projects; analyzed propositions in vendor negotiations for total estimated savings over $1.5 million• Efficiency and Process Improvement: - Took the ownership of processing and tracking invoice and check payments over $30 million annually - Significantly reduced the excess appraisal licenses within the company with a favorable forecast of increased operating efficiency of $400,000 through 2013

Westlake Village, Ca

Westlake Village, Ca

• Provided Generated $1 million annual savings improving employees’ travel efficiency by creating travel analysis report and assisting the manager in communicating with each line of business• Developed analysis and savings projection for company travel tool, which was approved for use by senior management; new tool prospected to create $2 million annual efficiency- Assisted initiative to analyze corporate cell phone usage on voice and text messages, saving $1 million• Aided initiative to monitor corporate credit card usage for inappropriate fraudulent activities, which increased operating efficiency and generated $190,000 in savings annually

Malibu, Ca

Los Angeles, Ca

Master Of Analytics, Data Science, 3.9

Micromasters, Analytics: Essential Tools And Methods, Data Science

Introduction to Analytics Modeling Computing for Data Analysis Data Analytics for Business

Master Of Business Administration (Mba)

- Awarded Merit-based full scholarship - Awarded Graduate Research Assistant Fellowship - 1st Director of Cultural Affairs, Malibu.

Master Of Science, Applied Finance (Msaf)

- Awarded merit- based scholarship - Treasurer of Pepperdine Toastmaster - Member of Bunker Hills Toastmaster - Committee member.

Bachelor Of Science, International Economy & Trade, Minor In Advertising

- Awarded scholarship for academic achievements and leadership skills