Ruby Zhao Email & Phone Number

Singapore

Singapore

Singapore

1. Initiate and manage all logistical and operational activities for Ad-Hoc clinical trial(s) including communicating with internal and external project team.2. In conjunction with Clinical Project, oversee: ---Trail Master File (TMF)maintenance ---Essential document collection for Material Transfer Agreement (MTA) AND country submissions, and investigational medical product(IMP) release to study sites. ---Study progress and issues. ---Monitoring visit and report status.3. Assist with the preparation and presentation at sales training, meetings as required to ensure that the team is well informed about the study and related procedures. 4. Able to interpret, present and discuss data on new products, Clinical reports, White Papers, indication sheets and dissemination of information to internal, external team members and customers. 5. Review and share key study documents including study manuals, training materials, tools, templates and educate team on science and product related knowledge. 6. Identify Key Opinion Leader on a National Level.7. Prepare, track and manage detailed project plan. 8. Events management support for all events.9. To design Course / promotion / seminar / certificate and marketing flyers.10. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks. Be resourceful and stay up-to-date with the latest clinical data.

Shanghai

As Customer Service Specialist, is responsible for:  Technical support: 1. Explaining the principle of EndoClotTM Polysaccharide Hemostatic System (class III medical device), answering distributors questions about EndoClotTM Polysaccharide Hemostatic System in order to avoiding misuse products and solving the problems in the actual operation. 2. Training doctors and distributors how to use EndoClotTM Polysaccharide Hemostatic System. Writing SOPs for customer complaint and customer satisfaction survey for company. Handling customer complaints and settling the problems according to SOP. Driving and analyzing the customer satisfaction for the products yearly. Processing order and arrange logistics relevant matters. Liaising with 3PL/air freighter/sea freighter to ensure all the order would fulfill properly and timely.  Writing SOPs for management of warehouse and shipments. Warehouse management: 1. Timely recording receiving and shipping quality in support of manufacturing. 2. Labeling products timely and accurately according to ISO 13485.3. Issue products based on FIFO (first in first out) principle.4. Managing temperature and humidity of the warehouse was on the basis on the requirements. Participating internal and external audit. Reporting inventory and order status monthly.  Recording sales relevant documents. As R&D Specialist, is responsible for: Visiting doctors to follow up the clinical tests to improve EndoClotTM Polysaccharide Hemostatic System. Doing experiments to improve the products . Verifying the safety and effectiveness of EndoClotTM Polysaccharide Hemostatic System by biological tests, aging test, and clinical use. According to ISO 13485 and ISO 14971, writing SOP for research and development department for company and risk management analysis for EndoClotTM Polysaccharide Hemostatic System.