Ruby K Email & Phone Number

Chennai, Tamil Nadu, India

• Strategic partnership with the stakeholders to affiliate and align L&D strategies and ensure effective solutions are delivered to employees
• Conducting TNI and TNA for learning & development initiatives, creation of testing & evaluation processes of the effectiveness of training programs
• Providing voice and accent training to clients and customer service representatives
• Creating and delivering training programs to assist the staff of all levels in improving their communication, intonation, and language fluency
• Embracing different styles of training techniques, including e-learning, virtual sessions, coaching, etc.
• Conduct one-on-one coaching sessions with students, providing comments and direction to help them improve their communication skills, accent, and fluency

Chennai, Tamil Nadu, India

• Conducted placement and Corporate Soft skills Training for Final Year students at Rajeshwari Vedachalam Gov Arts College, Chengalpattu-TN
• Worked on Soft Skills Training and Corporate Placement Programmes with CIS Projects
• Conducted Placement training Workshops for Engineering Graduates for the leading universities listed below
• Adhiparasakthi Engineering College in Melmaruvathur, Alpha College of Arts and science, Sathya Bama IMS, DMI College of Engineering-TN
• Conducting strategic assessments of business-wide learning & development initiatives, involved in the creation of testing and evaluation processes of the effectiveness of training programs

Chennai, Tamil Nadu, India

• Responsible for imparting voice, accent and soft skills training to all employees on a need basis
• Identified basic language issues like redundancy, vocabulary, and syntax., and introduce effective means to improve
• Designed and developed a training curriculum to cater to the demand
• Performed product testing and presentation and examined the technical properties of equipment systems & software
• Utilized effective presentation skills including creative training techniques and accelerated learning techniques
• Conducted TNI & TNA and provide coaching and feedback to enhance performance

Chennai, Tamil Nadu, India

• Handled inquiries about specific L&D initiatives coming from learners, trainers, and other business stakeholders and redirected them when appropriate
• Generated L&D reports for various stakeholders: attendance, feedback, adoption, utilization, completion, compliance, satisfaction and various other KPIs defined within L&D and by the business
• Integrated soft and technological abilities to increase client satisfaction
• Employee development was a goal of the Learning & Development team
• Conducted effective voice and accent neutralization, troubleshooting skills for Culture training, customer service for fourth-floor agents, and so on.
• Provided Voice training to new employment applicants (walk-ins, vendor drives, and phone interviews)

Chennai, Tamil Nadu, India

• Trained academics and professionals in areas like voice and accent, personality development, language, grammar, etc.
• Developed personalized content, worksheets, and assessments