Ruby Allen

Ruby Allen Email and Phone Number

Director Growth and Subscription Marketing | Strategy | Digital | Planning | Collaboration @ M. Roberts Media
Ruby Allen's Location
Bristol, Rhode Island, United States, United States
About Ruby Allen

I am a self-motivated, data-driven senior marketing professional with 22 years of experience in media growing and retaining revenue for start-ups, medium-size, and Fortune 500 companies. Proven track record of leading strategy for comprehensive marketing plans, overseeing their execution from ideation to launch, and collaborating with teams in the creation of successful digital marketing campaigns. My recent career accomplishments included: developing a digital marketing plan, calendar and campaigns that generated $142,000 in incremental revenue and 50% incremental sales over budget. Identifying a gap of 1.9 million customers who were not receiving payment failure communications. Collaborating with multiple teams in solution to the gap in this communication that lead to launch of new online account messaging and is expected to save $3,000,000 in revenue in 2023. Preventing stops of digital customers through offers and scripting that established 334,000 saves and $2,000,000 in revenue retention. I am a passionate leader who is dedicated to helping her team grow professionally from day one. I believe in being customer obsessed and having a customer first mindset when it comes to engaging and retaining customers. My areas of expertise include: marketing and sales strategy, lifecycle marketing, customer retention, value propositioning, customer persona development, omni-channel marketing planning, project management, budget and expense forecasting, team development.

Ruby Allen's Current Company Details
M. Roberts Media

M. Roberts Media

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Director Growth and Subscription Marketing | Strategy | Digital | Planning | Collaboration
Ruby Allen Work Experience Details
  • M. Roberts Media
    Director Of Digital Subscriptions
    M. Roberts Media Nov 2023 - Present
    Longview, Tx, Us
    Lead digital subscription efforts across our Texas markets. Drive digital audience development as well as ensuring a positive user experience for digital subscribers.
  • Gannett | Usa Today Network
    Sr Manager Digital Churn Mitigation - Growth Marketing
    Gannett | Usa Today Network Jan 2022 - Apr 2023
    New York, Ny, Us
    Owned the marketing strategy to drive digital subscription retention and sales. Personnel experience included recruiting, interviewing, hiring, onboarding, training, directing work, and evaluating performance. Collaborated with cross-functional teams including data analytics, data science, product, and marketing operations on retention and winback omni-channel marketing campaigns.• Directed onsite and email marketing campaign that exceeded sales budget by 50%.• Created onsite customer communication to alert payment issues, account updates that improved payment failures expected to generate $3,000,000 in revenue. • Collaborated on churn model to create customer email journey that improved customer engagement with subscriptions and reduced churn.
  • Lee Enterprises
    Director Subscriber Retention - Growth Marketing
    Lee Enterprises Jul 2021 - Jan 2022
    Davenport, Iowa, Us
    Developed, implemented, and led the retention and engagement marketing strategy. Managed vendor relations with call centers tasked with stop saves and winback sales. Collaborated with data analytics and marketing operations to create segments for targeting retention campaigns. Utilized data analytics to create subscriber segments for marketing content engagement campaigns.• Introduced onboarding campaign of new sports product that delivered content engagement to subscribers. • Identified 50,000 customers who started on free subscription due to payment failure at checkout and generated telemarketing campaign that resulted in digital revenue growth. • Brought in online cancel vendor that saved 20% more customers through communicating customer benefits.
  • Gannett | Usa Today Network
    Digital Retention Manager - Growth Marketing
    Gannett | Usa Today Network Dec 2020 - Jul 2021
    New York, Ny, Us
    Executed multi-channel marketing campaigns for sales and retention of print and digital customers. Managed performance reporting for winback sales and retention by channel. • Ran subject line tests on email journey that improved open rates by 10%. • Launched loyalty email campaign that improved payment updates and reduced customer churn. • Collaborated with product on creating on online cancel landing page that resolved state law requirements for digital subscription cancellations.
  • Gatehouse Media
    Regional Planning Manager - Consumer Marketing
    Gatehouse Media Aug 2018 - Dec 2020
    Pittsford, New York, Us
    Lead growth and retention marketing strategy for regional group of newspapers. Executed monthly financial and volume analysis that included forecasting and creating annual marketing budget for region. • Used customer feedback to add premium puzzle books to calendar that improved customer loyalty. • Collaborated with customer service leadership on scripting and pricing strategy that improved customer save rates by 12%. • Mapped out retention timeline, brought on vendors and utilized integrated marketing campaigns that accomplished monthly revenue and volume goals.
  • Boston Globe Media
    Customer Retention Supervisor
    Boston Globe Media Jul 2017 - Aug 2018
    Boston, Ma, Us
    Design and implement retention strategy for Customer Success Call Center. Built a retention team of 12 agents and created retention training for new hire classes. Strategy efforts have improved retention save rates by 15% in first 9 months.
  • East Bay Newspapers
    Sales Manager
    East Bay Newspapers Dec 2016 - Jul 2017
    Bristol, Ri, Us
    Manage 6 Account Managers in Advertising Department for local newspaper group. Responsible for setting annual sales budget and coaching sales team to attain monthly revenue goals. Assisted in implementation of new sales management/order entry system. Analyzed and helped configure new advertising rates for 2017 media kit to include print and digital products. Train new and existing staff on sales development.
  • East Bay Newspapers
    Advertising Account Executive
    East Bay Newspapers Sep 2014 - Dec 2016
    Bristol, Ri, Us
    Serve as a marketing consultant to businesses in Barrington, and parts of East side of Providence. Sell advertising campaigns in seven weekly print publications as well and digital media services through our One Bradford Division.

Ruby Allen Education Details

  • University Of Wisconsin-Whitewater
    University Of Wisconsin-Whitewater
    Marketing

Frequently Asked Questions about Ruby Allen

What company does Ruby Allen work for?

Ruby Allen works for M. Roberts Media

What is Ruby Allen's role at the current company?

Ruby Allen's current role is Director Growth and Subscription Marketing | Strategy | Digital | Planning | Collaboration.

What schools did Ruby Allen attend?

Ruby Allen attended University Of Wisconsin-Whitewater.

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