Ruby A. Email & Phone Number

Cagayan De Oro, Northern Mindanao, Ph

Cagayan De Oro, Northern Mindanao, Ph

Barcelona, Catalonia, Spain

• Resolved complex customer queries promptly, meeting SLAs and ensuring customer satisfaction.• Managed seniors' folders on intercom, ensuring efficient organization and accessibility of information.• Provided daily support and guidance to CS Specialists via Slack, fostering a collaborative and knowledgeable team environment.

Kyiv, Ukraine

- Answering B2C & B2B customers and resolving any issues that they may be facing.- Work closely with the product teams to resolve issues and share customer feedback.- Managed the process for new tutor applications, including checking their submissions and credentials.- Identifying problem areas/issues and flagging them to the concerned team.- Verified identities by reviewing ID documents.- Mentor agents to meet performance goals and reviewed their work for quality.

United States

Worked in the USA market• Built and managed accurate sales pipeline to maintain high volume of activity.• Directed customer leads to connections department for further assistance.• Collaborated with sales team to increase brand awareness and uncover new leads.

Philippines

• Tutored students to develop a deeper comprehension of English course materials and better understand assignments to improve academic success. • Prepared students for English language standardized testing by providing strategies to overcome test anxiety and enhance academic capabilities. • Designed engaging lessons, using art and visual aids to enhance the learning process. • Assessed student needs and created appropriate lesson plans.

Cagayan De Oro City, Northern Mindanao, Philippines

• Supported student learning objectives through personalized and small group assistance. • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency. • Reported back to the instructor to receive day-to-day tasks and responsibilities. • Helped with administrative support, including managing incoming calls, coordinating files, and sorting mail. • Completed clerical tasks such as filing, copying, and distributing mail.

Bachelor Of Science In Human Resource Management

Bachelor In Tourism Management, Tourism Management

Activities and Societies: Tour Guiding Competition, Tourism Magazine Making, Souvenir MakingThere are many activities every week.