Ruby Phagura Email & Phone Number

Mississauga, Ontario, Canada

• Conduct transactional activity for Ontario, Quebec and BC customer enrolments and gas supply
• Work with various utilities to identify gaps in account transactions and billing records
• Utilize XML schemas and.csv files to download customer information into the system
• Define, document, and deliver coding requirements for products and processes to the IT department.
• Identify and outline system updates to accommodate market regulations and ongoing business needs
• Perform… Show more

• Effectively schedule and confirm patient appointments
• Input patient information into system with accuracy and efficiency
• Conduct pre-screening tests on patients using current technology. Tests include Autorefraction, Air Puff Tonometry, Fundus Photography and Automated Visual Screening
• Assist in answering the phone, collecting payments and filing forms
• Be of service to clientele in the selecting of spectacles

• Placed gas nominations and determined gas commodity supply based on system volume demand
• Effectively balanced volumes and finances using Microsoft Excel
• Worked with internal Finance Department to reconcile accurate volume deliveries
• Presented gas supply procurement and position weekly to management
• Helped identify market exposure, liabilities and gains by analyzing the forecasting model
• Maintained key relationships with internal agents and outside suppliers

• Monitored the life cycle of Union Gas customers
• Ensure all Direct Purchase contracts are accurate for gas deliveries by reconciling customer accounts and volume inputs against utility forecasts
• Determine and provide solutions to consumption variances for key business accounts by analyzing XML schemas and system data

• Liaise effectively with clients via telephone in regards to program inquiries
• Maintained a consistent customer acquisition rating
• Resolve conflicts and problem-solve client concerns
• Input customer data into system with accuracy and efficiency
• Use mail merge tool in Microsoft Word to create customer letters

Bachelor Of Science (B.Sc.), Physical Sciences

• Received an entrance scholarship • Acquired strong communication skills from group work in labs, and projects resulting in excellent.

One Year Certificate Program, Liberal Studies, Technology Stream

• Developed excellent working relationships with peers and teachers • Gained excellent understanding of communications, report writing.

Honours Graduation Diploma, Ontario Scholar, Oac

Activities and Societies: Soccer, Badminton