Ruby Benedict, Mba Email & Phone Number

Raleigh-Durham-Chapel Hill Area

Raleigh, North Carolina, United States

• As Senior Manager, I directed the management of client contracts, CRM, and integrity of client and billing data, serving the firm’s 850 lawyers from around the world. Much like my earlier work, I served as a project.
• Resolved a large backlog of matter opening (account opening) requests… Show more As Senior Manager, I directed the management of client contracts, CRM, and integrity of client and billing data, serving the firm’s 850.
• Resolved a large backlog of matter opening (account opening) requests, guiding the process from a couple months behind schedule to having matters opening in only 48 hours. This took a lot of work from my team, who I.
• Reduced change request turnaround time I’ve also ensured my team operates like a well-oiled machine, and implemented Microsoft Teams as well as centralized all process documentation on OneNote.As a remote manager, and.

• After joining the law firm as a Project Manager, I received a number of promotions with an ever-expanding mandate. My commitment was to transforming billing. I did this by establishing standard operating procedures.
• Reduced A/R by building… Show more After joining the law firm as a Project Manager, I received a number of promotions with an ever-expanding mandate. My commitment was to transforming billing. I did this by.
• Reduced A/R by building processes that ensured electronic billing was completed, and any paymentdelays or rejections were tracked and investigated
• Initiated the continuous evaluation and monitoring of client profitability by creating a change request form to ensure rate changes were completed in a consistent way
• Automated the extraction of data needed for alternative rate reviews by working with IT to write SQL queries and integrate with another vendor
• Served as a key contributor to a successful time and billing software conversion from Elite to Aderant. I scoped out how to map and transition rates from the old system to new, as well as developed and documented new.

I was brought on board to oversee a large project implementation rollout for a key client with 1,000 franchise locations. This role was more Project Manager than Project Analyst, and I managed project teams of up to 7, comprised of technical and construction contractors, to execute restaurant software and kitchen installation projects; sometimes as many as.

• IPM initially hired me as an Office Manager; after revealing some issues with a project, I was rapidly promoted to Project Manager in only 3 months and later Director of Operations Projects. I brought a vision and.
• Proactively took charge of a large software project that was in progress. I brought the project back to the basics, defining requirements and building a plan to get it… Show more IPM initially hired me as an Office.
• Proactively took charge of a large software project that was in progress. I brought the project back to the basics, defining requirements and building a plan to get it back on track.
• Implementing this software project resulted in more accessible documentation and progress reports for real estate development projects
• Took over another failing project, an accounting software project, that was both behind schedule and over budget. I brought it back within budget and implemented it on time.
• Cut document management costs considerable by initiating the adoption, implementation, and integration of a document management software.Leveraging my accounting education, I also inherited A/R and managed this.

At Fairfax County, I worked within the Department of Mental Health as an office manager and later business analyst. I was the “go to” person for any technical issues, whether it was troubleshooting a hardware problem or testing and training colleagues on a new software.As with all of my work, I was very focused on uncovering ways that we could optimize.

• Displayed creative problem solving, collaboration and negotiation skills, resulting in significant client retention rates.
• Ensured all insurance policy paperwork complied with regulatory agencies and met criteria for various insurance companies.
• Trained new staff to fill out paperwork according to vendor and state requirements and initiated tracking system that facilitated proper follow up for all sales leads, which resulted in additional clients, increased.
• Trained new staff to fill out paperwork according to vendor and state requirements and initiated tracking system that facilitated proper follow up for all sales leads, which resulted in additional clients, increased.
• Forecasted budgets and A/P, A/R, G/L, payroll, bank statement, quarterly and year-end financials. Show less

Mba, Business Management

Bs, Accounting