Ruby Benson Email & Phone Number

Brampton, Ontario, Canada

- Produced a series of videos diving into the stories of everyday people from across the GTA who had taken the same free, one year, novice meditation course- Interviewed, prepared questions and notes, audio and video equipment, mixed the audio, captured video footage, and soundscapes to create a cohesive experience reflective of the interviewees own journeys.- Managed project timelines and resources effectively. Coordinated with internal team members and volunteers as necessary- Used the Adobe suite to create a polished, professional series- Every Saturday in the Fall, I volunteer with the Brampton Meditation Centre to share knowledge. The work at the meditation centre is about becoming a leader in the public space by sharing from experience first and foremost. The first step is helping the community member feel comfortable.

Mississauga, Ontario, Canada

Strong and motivated leadership through character and behaviour.- Mentored trainee to transition from shadowing, to closing sales using technical equipment independently, in less than one week-- Fastest time among trainees of her cohort. This created two active employees rather than one active and one still in training. - Educated trainees on foundational elements of customer engagement, and in building relationship and rapport with customers- Maintained a positive demeanour and responded 24/7 to urgent requests of customers. Escalated conversations, taking the customer to the next step with direct Rogers personnel, and deescalated sensitive situations with customers over the phone and in-person- Recognized by management for outstanding relationship building skills. Was consequently promoted to leadership role

Toronto, Ontario, Canada

Used professional communication to enhance the relationship between Corus and Onextra’s Promos’ department, and improved productivity by restructuring external communication- Played a key role in helping to make media accessible to a wide audience using closed captioning and subtitling. Produced text version of spoken words and written descriptions of music, sound effects, and other audio cues applicable to television, movie, and digital presentation- Transcribed audio from media to text, divided the text into caption frames, and synchronized the caption frames with the video to generate the caption file output to meet project deadlines- Improved correspondence speed and quality by restructuring communications between Corus and Onextra in promos department

Toronto, Ontario, Canada

Providing best-in-class service to customers from around the world.- Fast learner. Led to being asked to open the Ciderhouse and re-open a lakeside tourist destination, TheGoodman Pub & Kitchen- Developed a six-member team to deliver best-in-class service to customers within a restaurant that seatedupwards of 400- Planned, coordinated and executed special events for customers such as birthdays, parties and team buildingevents for companies; managed schedules, inventory, and guest services to delight customers

Toronto, Canada Area

Awarded FLOW 93.5 FM Milestone Award for online oral history collection focused on gathering, sharing and archiving the wisdom and stories of everyday people dealing with intersectionality: narcissism in the military, immigration, indigenous matters and inclusion- Curator of diversity & inclusion oriented oral history collection- Digital Media Graphics and music production

York University

• Pitched Story ideas and chase-produced for relevant, engaging interviews• Made guests feel relaxed when speaking in-person or over-the-phone• Outgoing, self-motivated attitude allowed• Recorded and edited both high-quality and on-the-go creative interviews delving into subjects such as narcissism in the RCMP, Bill C-24, and lack of accessibility to the PrEP pill

Toronto, Canada Area

Conceptualized, produced and acted in theatrical production that was presented at the Red Sandcastle Theatre in Toronto and Honest Ed’s prior to its shutting down. Garnered the attention of the Ontario College of Art and Design (OCAD) with a request for an OCAD presentation on International Women’s Day 2019.Crafted, developed and performed a one woman play detailing lived experiences of intersectionality and marginalization to convey important messages with light-heartedness and enthusiasm; revised several drafts of the script, co-developed over three months with a classically trained Dramaturg (a subject matter expert). We wove a seamless story that affected audience members in profound ways.

Toronto, Canada Area

• Editing organization's submitted articles and company documents• Proofread, fact-checked and ensured that materials were written with consistency and clarity• Edited organization's submitted articles, emails and company documents to improve readability, grammar, punctuation, spelling and sentence structure