• Anticipates customer and store needs by constantly evaluating the environment and customers for cues.• Communicates information to the manager so that the team can respond as necessary to create the Third Place environment during each shift.• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.• Contributes to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.• Delivers exceptional customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.• Follows Starbucks operational policies and procedures, including those for cash handling and safety and security to ensure the safety of all partners during each shift.• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety, and sanitation guidelines for all products.• Maintains regular and punctual attendance for both myself and other employees.• Deploys up to 8 baristas into planted positions to ensure customer satisfaction and low order times.

• Responsible for the execution of all drink choices on Starbucks menu, as well as any modifications to meet customer needs.• Adhering to all safety, cleanliness, and decorum standards.• Above average ability to multitask in a fast-paced, high-demand environment.• Personally oversees the customer experience to meet and exceed customer needs, and builds lasting relationships with regulars.• Educates customers on store offerings and coffee culture.• Regularly delegates tasks and leads team to achieve high sales.

• Provided a pleasant drinking experience to customers.• Served drinks while maintaining a clean and sanitary bar area.• Attended to the detail and presentation of each order.• Prepared and maintained ingredients by following recipes.• Adhered to proper alcohol handling, sanitation, and safety procedures, and maintained appropriate dating, labeling, and rotation of all beverage items.• Coordinated daily supply inventory for bar and submits orders to supervisor; assisted with receipt of deliveries.• Ensured smooth operation of bar services during absence of supervisor.• Completed cleaning according to daily and weekly schedules, including dishwashing as needed.• Assisted with orienting new employees to their work area.• Listened to customer complaints and suggestions and resolved complaints.• Instructed personnel in use of new equipment and cleaning methods and provides efficient and effective methods of maintaining work area.