Ruby Exantus Email & Phone Number

Washington, Dc, Us

Washington, Dc, Us

• Collaborate cross-functionally, gather detailed business requirements, translate into technical requirements; ensure implemented solution/initiative delivers on requirements gathered/refined• Maintain end-to-end stakeholder and vendor alignment throughout project phases (including planning, development, delivery, tracking and communications)• Create product process/workflow documentation leveraged by platform end-users, stakeholders, and cross-functional teams; provide consultative support as needed; influence team cohesion and create strategies that reduce turnaround times and waste• Create and deliver effective, focused trainings formulated to mitigate pain points/knowledge gaps identified in product performance data• Create reports in Tableau and continuously monitor product metrics, ensuring training efficacy and end-user proficiency via increased WoW and MoM product adoption and utilization rates• Conduct CX case studies to articulate user journeys throughout platform utilization phases; deliver analysis findings, and provide recommendations to increase product health and support user adoption of new functionalities across all user groups

• Developed and disseminated product documentation supporting predictive analytics underwriting/rating models; facilitated product trainings to internal teams and external clients• Conducted market research and developed sales pitch materials leveraged by client engagement teams in pursuit of prospective product clientele• Developed SQL scripts to extract product data and performed ad-hoc analyses of product performance; identified volume distribution, trends, and variances in product behavior• Supported seamless implementation of predictive scoring platforms; facilitated successful execution of product enhancement projects that resulted in increased product efficiency, and increased MoM/YoY volume and revenue• Collaborated with analytics and technology leads to build state specific underwriting/rating models that satisfy state regulations and market demand• Met with DOI state regulators as needed to socialize products and discuss product filings submitted; remained point of contact for state regulators, representing multiple product filings across various states simultaneously

Greater Atlanta Area

• Partnered with field agents to ensure accurate and complete receipt of applicant data needed to conduct underwriting activities• Processed and stored applicant data received from various sources; prepared and administered policy outputs in accordance with established company standards and guidelines• Leveraged underwriting data to create reports and track KPIs; identified and articulated to leadership opportunities to extend business to additional markets