Ruby Exantus Email & Phone Number

Washington, DC, US

• Collaborate cross-functionally, gather detailed business requirements, translate into technical requirements; ensure implemented solution/initiative delivers on requirements gathered/refined
• Maintain end-to-end stakeholder and vendor alignment throughout project phases (including planning, development, delivery, tracking and communications)
• Create product process/workflow documentation leveraged by platform end-users, stakeholders, and cross-functional teams; provide consultative support as needed; influence team cohesion and create strategies that reduce.
• Create and deliver effective, focused trainings formulated to mitigate pain points/knowledge gaps identified in product performance data
• Create reports in Tableau and continuously monitor product metrics, ensuring training efficacy and end-user proficiency via increased WoW and MoM product adoption and utilization rates
• Conduct CX case studies to articulate user journeys throughout platform utilization phases; deliver analysis findings, and provide recommendations to increase product health and support user adoption of new.

• Developed and disseminated product documentation supporting predictive analytics underwriting/rating models; facilitated product trainings to internal teams and external clients
• Conducted market research and developed sales pitch materials leveraged by client engagement teams in pursuit of prospective product clientele
• Developed SQL scripts to extract product data and performed ad-hoc analyses of product performance; identified volume distribution, trends, and variances in product behavior
• Supported seamless implementation of predictive scoring platforms; facilitated successful execution of product enhancement projects that resulted in increased product efficiency, and increased MoM/YoY volume and revenue
• Collaborated with analytics and technology leads to build state specific underwriting/rating models that satisfy state regulations and market demand
• Met with DOI state regulators as needed to socialize products and discuss product filings submitted; remained point of contact for state regulators, representing multiple product filings across various states.

Greater Atlanta Area

• Partnered with field agents to ensure accurate and complete receipt of applicant data needed to conduct underwriting activities
• Processed and stored applicant data received from various sources; prepared and administered policy outputs in accordance with established company standards and guidelines
• Leveraged underwriting data to create reports and track KPIs; identified and articulated to leadership opportunities to extend business to additional markets