National Account Manager
Chandler, Arizona
Account Manager (National Retail, B2B, & Local Indirect Accounts)Observed and developed store personnel’s sales techniques and customer interactions. Coach National Account & Local Indirect employees (BestBuy, Target, Apple, Walmart, Sams Club, Go Wireless, Diamond Wireless) on VZW selling strategies. Recommend wireless solutions with regards to pricing plans, data and other enhanced services. Performed side-by-side B2B selling strategies with agents on prospecting & cold-calling, presentations, negotiation, closing, and follow-up. Maintain, exceed and monitor existing R2B/B2B base and manage sales opportunities. Audit agent sales results through national support of products and services. Identify KPI’s trends and increase local market share through revenue, churn, collaboration, and accountability. Provide both formal and one-on-one training sessions to ensure that agent/B2B/retail store quotas are met and exceeded. Ensure all merchandising and collateral is in compliance with company standards. Coach retail Management and non-wireless staff regarding importance of compliance measures and initiatives. Communicate, train, and present promotions and local brand awareness through large group trainings and weekly/monthly/quarterly meetings. Communicate results and identify areas of opportunities. Analyzing reports and strategize action items and next steps. Execute go-to-market, marketing strategies during store grand openings and special events. Account Manager in 2009 “Data Club” Southwest Region 205% to quota YTD. Improve results on revenue growth, customer growth and churn. 120% MoM Feb 2008, August 2009.