Ruby Flock Email and Phone Number

Collect on past due accounts while communicating with customers in a metrics-driven environment. Inbound/outbound calls and navigate though multiple technologies while staying engaged with our customers.Negotiate with customers for best possible financial solutions through difficult situations.

Benchmark International’s global offices provide business owners in the middle market and lower middle market with creative, value-maximizing solutions for growing and exiting their businesses. My current role includes but not limited to:Identifying specific business industries & markets. Call on and emailing businesses owners and discuss the sales process and valuation. After qualifying, verifying their business. Appointments are entered into Salesforce and scheduled with a Benchmark director. To date, Benchmark International has handled engagements in excess of $8.25B across various industries worldwide. With decades of global M&A experience, Benchmark International’s deal teams, working from 14 offices across the world, have assisted thousands of owners with achieving their personal objectives and ensuring the continued growth of their businesses.#B2B #OmniChannel #salesforce

Attracts new mortgage loan applications by developing relationships specifically in the real estate community and making sales calls to prospective customers.Provides applicants with information regarding the loan application process.Obtains complete loan applications including all supporting documentation needed to process the loan.Reviews information by examining application and documentation, reviewing credit worthiness, calculating repayment risk from information and documentation received from the borrowers.Pre-qualifies potential loan applicants by analyzing credit and financial background.Follows up on processing the loan by obtaining additional applicant information if necessary.Maintains communication with the borrower from time of application through closing.Establishes the rate with the borrower both verbally and in writing prior to settlement.Understands and supports the corporation's policies and procedures to provide proper and effective treatment to all of the corporation's customers.Resolves any customer questions and disputes in an expeditious and tactful manner.Reviews and reports complaints from customers and recommends corrective action to management.Performs other related duties as assigned.Protects the bank and the customer by keeping mortgage loan information confidential.Evolve Bank & Trust is an FDIC insured bank and Equal Housing Lender with roots dating back over ninety years. Our Personal banking goes beyond simply managing money. Established in 1925, Evolve Bank & Trust conducts business with a strong emphasis on all areas of lending - including consumer, residential, construction, commercial and SBA.

Proactively solicits new residential mortgage business and sells Bank of America mortgage products to meet established loan quality and production goals. Continually identifies, develops and maintains a quality network of business relationships that serves as a recurring source of referrals for new mortgage lending opportunities. Network with real estate professionals, builders, professional and personal contacts, as well as other valuable referral sources, and is enhanced by the Mortgage Loan Officer's regular participation in business related development opportunities, community efforts to promote homeownership and professional organizations

Generate new business accounts by prospecting, cold-calling, social-media, industry research, and networking. Goal-driven, customer-focused, business development management professional. Consultative selling and developing strategic wireless solutions including; M2M, Tablets, AVL, and Cloud. Penetrating mid-size and large enterprise accounts in a highly competitive market. Established “C” level contact within existing and new accounts and opportunity’s through solution selling methodology. Maintain and develop sales forecast, account status reports, and recommendations to enhance account growth. Strong team building skills; with proven ability to influence performance improvement. Proficient in all sales cycles, from lead generation and presentations to negotiation, closing, and follow-up. Resolve customer problems quickly to build goodwill and increase repeat/referral business via territory management. Meet and exceed Business plan goals. Business Achievement 300 Club Verizon Wireless B2B Channel 100, 200+ % Quota January 2013; May 2013; June 2013; August 2013; Nov 2013

Implementing B2B key operational initiatives, policies, procedures, and internal controls. Exceptional ability to build and maintain strong relationships with all levels of upper management and staff. Possesses solid business skills and dynamic ability to overcome complex business challenges. Coordinate and run weekly sales meeting with B2B Sales Management. Collaborate with B2B Account Executives and support deployments, order processing and pricing plan analysis. Compile and Analyze sales and forecasting for Account Executives and regional Sales Managers. Recommend wireless solutions and products with AE's through business proposals for potential prospects.

Account Manager (National Retail, B2B, & Local Indirect Accounts)Observed and developed store personnel’s sales techniques and customer interactions. Coach National Account & Local Indirect employees (BestBuy, Target, Apple, Walmart, Sams Club, Go Wireless, Diamond Wireless) on VZW selling strategies. Recommend wireless solutions with regards to pricing plans, data and other enhanced services. Performed side-by-side B2B selling strategies with agents on prospecting & cold-calling, presentations, negotiation, closing, and follow-up. Maintain, exceed and monitor existing R2B/B2B base and manage sales opportunities. Audit agent sales results through national support of products and services. Identify KPI’s trends and increase local market share through revenue, churn, collaboration, and accountability. Provide both formal and one-on-one training sessions to ensure that agent/B2B/retail store quotas are met and exceeded. Ensure all merchandising and collateral is in compliance with company standards. Coach retail Management and non-wireless staff regarding importance of compliance measures and initiatives. Communicate, train, and present promotions and local brand awareness through large group trainings and weekly/monthly/quarterly meetings. Communicate results and identify areas of opportunities. Analyzing reports and strategize action items and next steps. Execute go-to-market, marketing strategies during store grand openings and special events. Account Manager in 2009 “Data Club” Southwest Region 205% to quota YTD. Improve results on revenue growth, customer growth and churn. 120% MoM Feb 2008, August 2009.

Volume of calls 100-150 calls. Managed Corporate/ Employee (B2B) Liable accounts. Implemented Customer Satisfaction to every call received. Troubleshoot & resolve technical mobile issues.Provide Bi-lingual in Spanish assistance when needed.Exceeding Quality Assurance.