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Ruby Gonzalez personal email
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From my experience in Customer Success, I have heard it all (the good, the bad, and the ugly) from customers. What I love the most about working in Product Design is utilizing research and creativity to provide better solutions for everyday users.I believe in the power of thoughtful design to transform how users interact with digital products. My approach involves empathy, understanding user behaviors, and translating insights into elegant and intuitive interfaces.https://www.rubygonzalezdesign.com/
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Associate Product DesignerSpotheroChicago, Il, Us
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Jr. Product Experience DesignerG2 Jun 2023 - PresentChicago, Il, Us -
Product Experience Designer - ApprenticeshipG2 Jun 2022 - Jun 2023Chicago, Il, Us- Lead designer on three major redesigns of existing features withinthe customer admin portal for a B2B software reviews site- Applied user research and customer insights to inform experiencedecisions and designs leading to 133% increase in completions- Active collaboration with cross-functional teams, productmanagers, designers, and engineers
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Sr Customer Success Manager - SmbG2 Feb 2022 - Jun 2023Chicago, Il, Us- Guided small-business software companies to address theirbusiness problems and consult on planning effective strategies toincrease sales and marketing by optimizing the G2 platform- Clearly communicate G2 product expertise to new and existingcustomers to achieve an adoption rate of 66%- Collaborated with core team creating automated processes forcustomer outreach to achieve efficiencies at scale
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Customer Success Manager - SmbG2 Jun 2021 - Feb 2022Chicago, Il, Us- Led strategic onboarding calls to educate customers aboututilizing G2 solutions- Mentored and trained new CSMs on G2 Marketing Solutionsproducts and best practices
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Implementation SpecialistG2 Aug 2019 - Jun 2021Chicago, Il, Us
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Client Service SpecialistAlight Solutions Jun 2018 - Aug 2019Chicago, Il, Us• Evaluate and resolve healthcare benefits problems through root cause analysis that directly impacts customers• Analyze client requests and consult with client contacts on opportunities for development• Train remote resources in India• Provide monthly trend analyses to identify and define barriers and recommend solutions -
Research Assistant At The Interest And Personality Development LabUniversity Of Illinois At Urbana-Champaign Aug 2017 - May 2018Champaign, Il, Us• Organized career aspirations from meta-analytic data • Gathered useful citations from published psychology journal articles for project focused on vocational interests and personality -
Business Delivery Specialist Intern - Health And WelfareAlight Solutions Jun 2017 - Aug 2017Chicago, Il, UsFormerly Aon-Hewitt• Examined call volume across entire client case and provided alternatives to reduce the volume and increase customer satisfaction• Analyzed quantitative data and determined trends and defects • Assisted in the creation of a standard operating procedure for the implementation of a new client
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Research Assistant At The Brain And Cognitive Development LaboratoryUniversity Of Illinois At Urbana-Champaign Aug 2016 - May 2017Champaign, Il, Us• Scheduled appointments and conversed with participants• Worked with lab equipment• Organized and corrected collected data in Excel.
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Service LeaderLeadabroad Jun 2016 - Jul 2016Atlanta, Ga, Us• Held service leader position responsible or leading service project work in a local township• Worked with local children to support academic excellence• Led up to 60 primary students in arts and culture extra-curricular workshops
Ruby Gonzalez Skills
Ruby Gonzalez Education Details
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General AssemblyUser Experience Design -
University Of Illinois Urbana-ChampaignIndustrial And Organizational Psychology
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Oak Park & River Forest High SchoolGeneral Studies
Frequently Asked Questions about Ruby Gonzalez
What company does Ruby Gonzalez work for?
Ruby Gonzalez works for Spothero
What is Ruby Gonzalez's role at the current company?
Ruby Gonzalez's current role is Associate Product Designer.
What is Ruby Gonzalez's email address?
Ruby Gonzalez's email address is ru****@****bel.com
What is Ruby Gonzalez's direct phone number?
Ruby Gonzalez's direct phone number is +170855*****
What schools did Ruby Gonzalez attend?
Ruby Gonzalez attended General Assembly, University Of Illinois Urbana-Champaign, Oak Park & River Forest High School.
What are some of Ruby Gonzalez's interests?
Ruby Gonzalez has interest in Economic Empowerment, Civil Rights And Social Action, Environment, Human Rights, Animal Welfare, Arts And Culture.
What skills is Ruby Gonzalez known for?
Ruby Gonzalez has skills like Microsoft Office, Microsoft Excel, Public Speaking, Microsoft Word, Powerpoint, Leadership, Social Media, Research, Social Networking, Customer Service, Event Planning, Management.
Who are Ruby Gonzalez's colleagues?
Ruby Gonzalez's colleagues are Sandy Schwarz, Eric D'alessandro, Jennifer Grott, Gabrielle Badowski, Abinyah Walker, Kathleen Mcmillan, Devon Blackshear.
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