I am a results-driven professional with a proven track record of driving growth, profitability, and delivering exceptional client experiences in the finance and home loan industry. As the driving force behind Freedom Investment Lending, Australia's leading finance and home loan business, we have settled approximately $700 million of loans per year. Anticipating even greater success, I expect loan settlements to reach $1.5 billion per annum by FY 24/25.Key achievements:Transformational Optimization: In just six months, I spearheaded a business and business model optimization initiative that turned EBIT from negative $1.7 million to break-even. Looking ahead, I forecast an impressive +28% EBIT for FY 23/24, with a peak of 34% in FY 25/26.Streamlined Operations and Cost Efficiency: By implementing a world-class offshoring strategy for support roles, I successfully reduced staff costs by $2 million annually. This strategic move not only significantly enhanced client satisfaction but also expedited deal processing time, enabling us to deliver unparalleled service.Business Intelligence: Recognizing the importance of data-driven decision-making, I introduced a comprehensive BI framework. This framework effectively tracked and measured KPIs and leveraged client satisfaction insights to identify bottlenecks in people, processes, and systems. Subsequently, I led projects to address these bottlenecks, resulting in enhanced business profitability, broker satisfaction, and client satisfaction.CRM Implementation: To optimize our clients' loan journey, I led the design and implementation of our loan CRM system. This pioneering solution enabled us to track and manage loans efficiently, contributing to a 40% increase in on-time loan submissions and a remarkable 30% increase in loans settled on time.In addition, I have also demonstrated strong leadership skills, by fostered a culture of growth and excellence, resulting in a highly motivated and high-performing team.

2IC of the finance department