Ruby Jean San Diego Email & Phone Number

Calabarzon, Philippines

Houston, Texas, United States

Houston, Texas, United States

•Create and update sales contracts and orders (nominations) in SAP.•Create and update master data in SAP (Customer, pricing, shipping agent, and towing companies).•Create and update PDF documents created via SAP (escalation letters).•Create contracts and sales reports as needed.•Maintain a positive, empathetic, and professional attitude toward internal customers at all times.• Respond promptly to internal customer inquiries.•Communicate with internal customers through various channels.•Keep records of customer interactions, transactions, comments, and complaints.•Ensure internal customer satisfaction and provide professional internal customer support.•Suggest opportunities/methods and procedures to improve operations, elevate service levels and reduce operational expenses.•Implement specific sales promotional strategies and programs as directed by sales management.

Taguig, National Capital Region, Philippines

•Provide input and assistance to the Field Sales Representatives, Deal Strategists, and Order Management team with respect to the booking and provisioning of the Google Cloud Platform deal process.•Review and validating customer data, existing contract information, and sales opportunities in the CRM system.•Prepare, review, and deliver pricing proposals and creating pricing addenda.•Create contract packages from standard components.•Review customer response to draft contracts and identifying appropriate contractual fallback for insertion into the documentation in accordance with relevant policies and processes.•Validate customer signed documents and submitting them for booking Ensuring compliance with work instructions and absolute compliance with corporate, legal, and SEC guidelines including ethical and financial rules.

Taguig, National Capital Region, Philippines

• Work for the YouTube Ads vendor account• Support company and advertisers through email and chat.• Conduct research and investigation related to YouTube Channel issues and campaigns running in YouTube.• Investigate campaign performance such as under delivery of impressions and discrepancies on the reporting• Report any identified bug/s to Engineering team and coordinate with the client for updates and resolutions• Coordinate with higher level of support for product and process updates• Ensure to follow quality guidelines in providing support and review any markdowns observed during the quality review.• Work for the YouTube Ads vendor account • Support company and advertisers through email and chat • Conduct research and investigation related to YouTube Channel issues and campaigns running in YouTube • Investigate campaign performance such as under delivery of impressions and discrepancies on the reporting.• Report any identified bug/s to Engineering team and coordinate with the client for updates and resolutions.• Coordinate with higher level of support for product and process updates.• Ensure to follow quality guidelines in providing support and review any markdowns observed during the quality review.

Rosario, Calabarzon, Philippines

• troubleshoot and support of APC hardware, software & accessories.• Enter all incoming calls records in the call tracking system such as BFO.• Issue RMA and following up the fulfilment of swap program.• Work with Network Sales Engineer and Field Service Engineering if on-site troubleshooting is required.• Create and coordinate with the Services Team when dispatching a Field Service Engineer either from APC or its Service Partner for on-site services.• Provide a consultation to an APC customer who needs to upgrade the functionality and availability of their networks using APC accessories, software and services.•Assist in the troubleshooting of customer problems by replicating problems in the lab environment.•Assist potential customers with product selection and configuration.•Identify and routing large opportunities to sales teams for follow-up and closure. Contributing to the product development based on the customers' feedback, common problems, and needs.

•Establish professionalism and good relationships with our clients.•Provide post and Pre-sales support and making sure that all tasks are within SLA.•Direct customers to ensure that they will have a better overview and understanding of the process and set proper expectations.•Assist customers on their inquiries over the telephone (e.g., pricing, stock status, etc.).•Investigate customers’ complaints and rectifying the problems by coming up with recommendations of possible actions and solutions.•Process necessary correspondences, invoices, or any documentation required by customers through fax and emails. •Perform daily tasks including cross-referencing, both to our sales team and directly to customers. •Liaise with other departments and parties to increase our service level (e.g. timely delivery, lead-time issues, etc.) •Prepare necessary documents to be forwarded to customer for custom clearance Reporting to the Quality Manager and Sales Manager through Webinar each end of the week to present sales generated and updates on order and delivery status.

Philippines

•Handle technology faults, complaints, and trouble-shooting issue faults by navigating through multiple systems.•Deliver exceptional customer service and exceeding expectations.•Drive my own professional development based on regular feedback, coaching and training sessions with the Supervisor.

Bachelor Of Technology - Btech, Technical Teacher Education Major In Electrical Engineering Technology

Master'S Degree, Engineering Technology, General