Ruby Joaquin Email & Phone Number

Singapore

Handling Front Office Operation on a daily basis. Supervising Front Office Team members. Assisting the team when problem arise. Ensuring daily task is done according to Company standard. Handling guest complaints , providing a positive recovery with guests negative feedback, Checking of the Hotel premises and facilities on a day to day basis. Works closely with Housekeeping and Engineering Team. Help to inspect arrival rooms. Reporting to Senior Duty Manager, Front Office Manager and Hotel Manager.

Singapore

Supervising three property on a daily basis. Handling Front Office operation. Provide training for new members. Continuous guidance and supervision with existing team members. Reporting to Front Office Manager. Assisting with Duty Roster planning. Providing refresher training.Extending help and assistance with Reservation Manager, Housekeeping Manager and Engineering Supervisor.

Supervising Front Office Operation on a daily basis. Assisting co-managers at all times. Reporting to Assistant Front office Manager and Front Office Manager. Work closely with other department such as Housekeeping Team and Engineering Team. Conduct training with new team members. Handling guest feedback report. Attending BEO meeting in the absence of Duty Manager.

Handling Food and Beverage operation at the Horizon Club (VIP Club Lounge). Serving food and beverage to the guest according to VIP preference. Ensure smooth operation for buffet breakfast, high tea and evening cocktail drink. Handling monthly stocks inventory. Assisting back of the house in any way possible. Extend assistance to Horizon Club Reception with welcoming the guest and during registration process. Ensuring VIP guest will have excellent experience at the Horizon Club.