Ruby Moreno Email & Phone Number

Costa Mesa, California, United States

• Provided a range of secretarial, administrative, and operational support services within the psychiatric acute unit, including but not limited to:
• Responsible for preparing new admin charts by filing the appropriate forms and recording accurate patient information on inpatient physical and electronic charts.
• Supported social workers in preparing for patient court hearings, including, faxing patient hearing citations, advisements, holds, and conservatorships to the appropriate county.
• Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards toprotect individual medical information.
• Supported RN and MHW by observing patient safety during floor coverage and retrieving resources and materials for patients' needs.
• Performed basic administrative duties, including answering calls, taking messages, data entry, typing tasks, and locating files upon request.

Costa Mesa, California, United States

• Facilitated Customer Care Services by creating a passionate connection between the clients and the brand.
• Responsible for all client inquiries by responding to a high volume of phone calls, and emails received from Louis Vuitton clients regarding product requests, after-sales services, client escalations, store hours.
• Fostered a meaningful and organic client experience centered around inclusion and connection.
• Assisted with daily general administrative tasks including reporting our client trends and call activity.
• Supported the management and sales team on the selling floor during high periods of traffic.
• Maintained records related to sales, returns, exchanges, and inventory availability.

Costa Mesa, California, United States

• Managed the after-sales department by maintaining and processing all client accounts for pending repairs and ensuring all operations are processed correctly and efficiently.
• In daily communication with the repair facility and corporate care team to track pending repairs, approvals, quality issues, and client-related issues.
• Completed product assessments on all product categories.Shipped out all client repairs to the repair facility daily as well as checked in any incoming completed repairs, preparing them for client pick up.
• Resolved customer complaints in person, through email, and by phone while prioritizing customer satisfaction and loyalty.
• Collaborated with our corporate customer service team to improve customer service processes and support structures company-wide.
• Responsible for the daily operations: Opening and closing procedures, counting the contents of the cashregisters, ordering change, and submitting deposits.

Costa Mesa, California, United States

• Developed resources and tools to support sales associates in rendering exceptional customer service and success in hitting their sales goals.
• Established strong relationships with clients to drive loyalty and increase sales, focusing on existinghigh-profile clients and developing new clients as well.
• Entrusted tasks to my sales team to maintain efficient workflow and success.
• Cultivated a positive and collaborative team culture by providing inclusion and success for professional and personal growth.
• Facilitated store opening and closing procedures by counting the cash register contents ordering change,submitting deposits, securing valuables, arming/disarming the alarm system, and ensuring the store was up to.
• Updated seasonal displays such as windows and mannequins to highlight current product lines.

Fashion Marketing And Management

Art/Art Studies, General

High School Diploma, General Education