• Greeted and received visitors to the office, managed and directed multiple-line phone calls to appropriate staff, ensuring that urgent and priority calls were handled quickly and efficiently.• Provided administrative support to social workers and other staff, including data entry, record-keeping, and appointment scheduling, ensuring timely and accurate documentation of services provided.• Managed and maintained inventory of office supplies, ensuring that all necessary supplies were available for use.• Assisted clients in accessing social welfare services, including healthcare, housing, and financial assistance, by conducting intake assessments, verifying eligibility, and providing referrals to appropriate programs and services.• Facilitated 15+ workshops, training sessions, and 1:1 counselling for secondary and post-secondary students on topics related to personal wellbeing and mental health.• Developed and maintained client files in OneDrive and proprietary system, ensuring compliance with relevant regulations and guidelines, and contributing to program efficiency.• Assisted with event planning, promotion, and content creation using social media such as Facebook and Instagram.

• Implemented research projects on Early Childhood Development and Education, including data collection and reporting, ensuring that all work was conducted in accordance with ethical standards and research protocols.• Transcribed and coded interview and survey data in MS Word and Excel.• Maintained accurate and up-to-date records of research activities, including participant consent forms, data logs, and other documentation, ensuring that all records were organized and easily accessible.• Prepared and distributed program-related communications and materials, including newsletters, meeting agendas, and minutes using Microsoft Word and Outlook.• Assisted with the development and implementation of workshop agendas and schedules; managed Outlook calendar invites for recurring meetings.