Ruby Randolph Email & Phone Number

Provide holistic and comprehensive case management services to all clients including: intake assessment,benefit assessment, goal setting, long-term case plan development, weekly case plan development, progressmonitoring, individual money management, tenant education, advocacy and referrals.Maintain a caseload of ten families.Meet with clients weekly or bi-weekly for up to12 months. For the first six months of a client’s participation theprogram, at least 80% of follow-up… Show more Provide holistic and comprehensive case management services to all clients including: intake assessment,benefit assessment, goal setting, long-term case plan development, weekly case plan development, progressmonitoring, individual money management, tenant education, advocacy and referrals.Maintain a caseload of ten families.Meet with clients weekly or bi-weekly for up to12 months. For the first six months of a client’s participation theprogram, at least 80% of follow-up meetings should be held in-person rather than over the phone.Connect families with needed and available community resources. Follow-up with clients and agencies asappropriate to document use/success of referral.Input accurate and complete data for all contacts with clients into agency database.Skills UsedProvide all required documentation in a timely manner, which may include client follow-up, outcome evaluation,client contact sheets, and evaluations.Participate in regular staff meetings, staff training programs, supervisory sessions, and accept the responsibilityfor aiding the development of positive team relationships as requested.Adhere to agency policy, procedures and the professional code of ethics. Other duties as assigned bysupervisor. Show less

Effectively manage large amounts of incoming callsGenerate sales leadsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/team sales targets and call handling quotasHandle complaints, provide appropriate solutions and alternatives within the time limits and follow up to… Show more Effectively manage large amounts of incoming callsGenerate sales leadsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/team sales targets and call handling quotasHandle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersAccomplishmentsExcellent customer service skills Show less

Associate, Criminal Justice/Law Enforcement Administration

GPA and no grade below “B”. Honor Roll. Students with a “B” average in all courses.

Associate'S Degree, Criminal Justice/Law Enforcement Administration