Ruby Singh Email & Phone Number

Harrogate, Gb

* Updating Service Operating Models (SOM) for Early Years training websites.* Updating Incident Management processes and Disaster Recovery plans.* Creating incident runbooks for development team.( Working via AND Digital consultancy. )

Edinburgh, Scotland, United Kingdom

* Created 2 whitepapers for a US audience, detailing forest analytics, forest management practices and their impact in the next 10 to 20 years.* Whitepaper for technical audience was entitled ‘Supporting Forest Ecosystem Improvements in West Virginia using Satellite Data, Machine Learning and Forest Analytics’'* Whitepaper for the general public was entitled, ‘Improving West Virginia’s Forests’.* A tight schedule and having stakeholders, reviewers and subject matter experts from various backgrounds and countries, meant using meticulous project management skills, excellent communication skills and innovative problem solving solutions.* Tools Used: Office 365, MS Word, SharePoint, Confluence, drawIO.

New York

* Designed and maintained SharePoint intranet sites for various technology teams.* Created incident runbooks for infrastructure teams.* Created disaster recovery runbooks for critical applications and data centres to support the Technology Resiliency program.* Tools Used: SharePoint, Microsoft 365, ServiceNow and Jira.

London

* Created a Knowledge Base for a managed services team so they could support various data platforms.* Technologies researched included Amazon S3 Storage, Amazon Redshift and Informatica.* Tools used included Confluence.( Working via BJSS consultancy. )

Dublin

* Created documentation for the Test Team using SharePoint and GitHub.* Created step-by-step instructions so new remote testers could set up their Pfizer test environments on their Windows and Mac laptops.( Working via EY consultancy. )

Manchester, United Kingdom

Created an API Introductory Guide and a project plan to improve existing API Docs.

Edinburgh, United Kingdom

* Created a network of technical knowledge for New Starters to use during their Onboarding process.* Worked with various technology communities and teams across the business to gather information. Technology communities included Android, iOS, Web, Python and Java.* Structured and built a searchable and easily maintainable network of information within Confluence.* Trained others in how to use Confluence from a user and administrative perspective.

Edinburgh, United Kingdom

* Created website to market and sell new homes in Edinburgh.* Responsible for website design, company branding and writing all website content.* Managed all financial and IT-related issues for property development company.* Created complex MS Excel spreadsheets, contracts and all other documentation as and when required.

Edinburgh, Scotland, United Kingdom

* Created 5 newsletter articles to describe new functionality within Brady’s product suite.* Article topics included European energy markets, energy logistics, trade viewing, the European Energy Exchange (EEX) and automated factoring.

Harrogate

* Created a website for a local cleaning company, using wix.com. * Created the brand from inception, including logo, fonts and colours to reflect the client’s business effectively.* Wrote all the content for the website and designed all images.* Optimised the website for viewing on mobile devices.

Oxford

* Created 3 complex JIRA workflows for an international company to manage all development tasks across time-zones. The new JIRA system means the company has excellent visibility of the most crucial stages in their business process and can focus and plan resources accordingly. * Implemented the Tempo Timesheets add-on to provide statistics on time spent per issue, employee and client, for different time periods.* Migrated issues from the old JIRA project to the new JIRA project.* Trained all employees in how to use the new JIRA system, via Skype.* Created user online help for the new JIRA system, using Confluence.

Durham, United Kingdom

* Set up, designed and created web online help for assessment software (Testwise) using Confluence.* Created instructional videos using Camtasia.* https://help.testingforschools.com/display/HOH/Welcome+to+Testwise

Newcastle Upon Tyne

Created an Instruction Manual for a commercial pulse monitor (OBox) to enable the product to be sold commercially and be CE Compliant.

Rochdale

* Structured, edited and published the ICT Strategy.* Created business reports, graphs and documentation for the Head of ICT.

Manchester, United Kingdom

Set up, designed and created web online help for business intelligence software using HelpConsole.

Newcastle-Upon-Tyne, England, United Kingdom

Designed and created an Instruction Manual for a commercial energy monitor (Edd:e) to enable the product to be sold commercially and to be CE Compliant.

Harrogate, United Kingdom

* Managed all documentation projects for Erudine’s software products.* Created a full documentation suite for the Erudine Behaviour Engine, including training guides, JavaHelp, knowledgebase articles and technical reference guides.* Defined Erudine’s house style, templates and documentation standards.* Gained Security Clearance whilst working on a government project.

Harrogate, United Kingdom

* Redesigned the HTML Help for 15 different financial software products.* Published online coding standards in WebHelp format for internal software engineers.* Set up and managed an internal document review service.

Edinburgh, United Kingdom

* Created training documentation for bespoke energy trading software to enable Centrica and InterGen to facilitate the contract management of their toller and generator roles at Spalding Power Station.* Created and updated user guides for various energy trading software products.* Created PRINCE2 templates and forms and then implemented PRINCE2 project management methodology within various client projects.* Provided bespoke software training to clients at Spalding power station.

Newcastle Upon Tyne, United Kingdom

Updated life sciences software using Doc-to-Help to create online tutorials, user guides and HTML Help.

Edinburgh, United Kingdom

* Redesigned online help for mobile phone billing software and prepared it for translation. * In 2000, won 2nd place in the ISTC awards for Technical Authoring Services at KSCL Ltd for Jupiter Online Help.* Created context sensitive WinHelp using RoboHelp Office and SDK. * Created web pages for the corporate intranet using HTML and MS FrontPage.

Edinburgh, United Kingdom

* Delivered internal software training courses for bespoke banking systems.* Provided technical help-desk support to a department of 165 employees.

Sunderland, United Kingdom

* Organised and presented training courses to blue chip companies.* Wrote and proof read Software Training Guides to IS09001 standard.* Tutored students to enable them to gain NVQs level 2 and 3 in IT.* Mentored unemployed students in CV preparation, job-hunting and interview techniques.

Ba (Hons), Business Studies

City & Guilds, Technical Authorship

Learnt how to be a professional Technical Author within any industry. The course included learning the process of creating technical.

City & Guilds, Technical Communication

Rsa Advanced Diploma (Nvq 3), Information Technology

Gained an NVQ 2 and NVQ 3 in Information Technology. These are two qualifications that I taught to other delegates whilst working at CiA.

Education record

Education record