Ruby Sumner Email & Phone Number

London

London, England, United Kingdom

London, Greater London, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

Placement year at Interactive Coding Equipment as part of my Business Management (In Company) degree.• Implemented a new barcoding system to serialise a consumable item and prevent fraudulent warranty claims. Researched and contacted suppliers, planned and implemented the new process, ensuring integration with the SAP system and trained all departments on how to use the new process. • Researched, planned and implemented ICE Scheduled Training Days. Managed all aspects of the project including; marketing, liaising with and organising all departments involved, informing customers and providing excellent customer service.• Data analysis; reporting of sales on a weekly basis, created and regularly updated a spreadsheet to analyse customer buying patterns and the retention of business. • Liaised with Marketing to design and deliver Aftercare campaigns • Assisted in designing the Aftercare brochure • Contacted customers to generate leads for Preventative Maintenance Service Contracts• Reviewed supplier channels to ensure ICE remained at a competitive advantage

Starting up a business as part of the 'Realities of Enterprise' university module, raising money for the Prince’s Trust Charity.

Fowey

Management of three members of staff including creating staff rotas and working to resolve problems. • Developed communication skills by serving customers on a day-to-day basis ensuring that the appropriate spoken words and body language were used to reach high customer satisfaction. • Controlling stock daily by doing regular stock counts using numerical and analytical skills to figure out order requirements for the following day. • Identifying any issues and quickly resolving them to ensure high standards and a professional customer service.

Truro, United Kingdom

A retail role developing relationships with both customers and suppliers. • Knowledge and understanding of products supplied by a variety of different manufacturers. • Communicating to a range of consumers and businesses.• Adapting my sales approach accordingly to generate sales and provide high service quality

Truro, United Kingdom

An administrative role that began as work experience but developed into a paid job role. • Using IT skills to work with a company specific system, inputting data and paying attention to detail ensuring there were no mistakes made.• Communicating with customers, solving any problems identified within quick time frames and dealing with day-to-day requests such as booking appointments for clients. • Managing a team of 4, supporting estates agents in the booking of appointments and organising multiple overlapping projects.

Bachelor Of Arts, Business Management (In Company)

Btec Level 3, Business