Director Of Patient Services
Current• Handle gathering new patient information, registration, and appointment scheduling • Maintain internal operations of three clinic locations, bill, and process over $100,000 in claims and account receivables weekly.• File UB-04, CMS-1200, secondary claims, pre-authorization, and single case agreement forms, manage coordination of care for patients and mediate patient transfers into a higher level of care,• Post EoBs, track copays, coinsurances, and conduct benefits checks.• Collaborate with insurance companies, clinicians, and medical facilities. • Effectively utilize 8 interns and delegate tasks to ensure the smooth operation of the company • Utilize Waystar, ValantMed, Availity, Availity RCM, and insurance platforms.• Oversaw the expansion of one clinic: monitoring progress, coordinating workers, and upholding the standard of care • Monitored and reported insurance processing, patient revenue, patient volume, and other reports weekly• Sent biweekly statements to patients and partnering organizations • Filed and organized records and documentation by date and alphabetically • Handled all supply orders, invoice payments, and vendor contracts • Mitigated all phone calls and appropriately relayed information with outstanding customer service • Audit internal operations, clinician and patient documentation on a monthly basis• Track and handle IOP authorizations
