Rubén Fernández Email & Phone Number

Dubai, United Arab Emirates

Management of Catering and Retail Operations for the United Nations UNIFILFinancial Management and InvoicingTeam ManagementBusiness DevelopmentQuality ManagementKey Responsibilities:Provide support to the Project Director, reporting directly to the Area Manager. Assume the responsibilities and the role of the Area Manager during absences.Supervision of administration and financial management tasks in terms of, petty cash, payments to suppliers and invoicing as well as stock control.Mediatory and lay bridges between EFS-Ebrex and UN in terms of customer service. Reporting and conducting changes and improvements for the smooth-running operation between both parties and ensure good quality standards.Supervise the daily operations of retail and food and beverage (daily restaurant and canteen).

La Seu D'Urgell, Catalonia, Spain

Key Responsibilities:During deep crisis and the pandemic growing exponentially I assumed the functions of Maître d ' with a very reduced budget and with very few staff, all of the challenges were overcome and opening the restaurant was accomplished. I had to assume and absorb multi functions and responsibilities of food and beverage manager added to my normal duties and responsibilities, such as front desk, rooms division, maintenance, spa and wellness centre. The smooth running of the entire hotel and weekly reports to the property.Key Points:* Recruited & trained new food and beverage staff, in a limited period, enabling the hotel food and beverage outlet to be open on time.* Collaborated with the Executive Chef to develop new, cost effective menus.* Trained all teams in operational excellence, agreeing service standards and feedback mechanism to measure effectiveness by the use of guest satisfaction surveys. * Reduced costs in food & beverage by 25% on monthly basis %.

Islamabad, Islāmābād, Pakistan

Key responsibilities:Supplying alcoholic beverages in Pakistan is a very sensitive and complicated task, the role involved positioning the company to ensure that the business and the brand were in the interest of the entire international community and build an excellent reputation within the commercial network. Demonstrating efficiency and transparency at all times and ensuring compliance with local laws. Knowledge of logistics, the idiosyncrasy of the country and its administrations, selection of reliable and trustworthy suppliers.Key Points: * Opened a new store, the only bonded warehouse in Islamabad legally authorized to sell and supply alcoholic beverages to the entire international circle, including embassies. * Controlled and managed all legal procedures for both import and sale. * Commercial tasks and updates within the international circle (Rotation of Expatriates, National Dates, knowledge of previous accounts, aware of new potential clients.* General Stock control.* Financial management of retail pricing and wholesale.* Increase sales by cooperate image and reputation.* Supervision and analyse weekly and monthly reports to headquarters.

Islamabad, Islāmābād, Pakistan

Key Responsibilities:Recruited to wind down the business efficiently and sell all the remaining stock while paying off all the staff. This process was done following a tight calculated budget while keeping the license and maintaining a good reputation and image of the company for future endeavours. I was required to adhere to all rules and procedures set by customs and the competent authorities within the Pakistani Government.Key Points:* Prepared for an orderly and strategic shut-down.* Informed accordingly to all staff, customers and suppliers.* Collected on outstanding accounts and proceeding with closure * Complied and satisfied with tax, payments and other obligations.

Central African Republic

Key Responsibilities:I had the opportunity to ascend to Country Manager in the Central African Republic to carry out the operation start-up with a new business development plan. The core business was a Duty Free shop and a coffee shop for the international UN community.Key Points:* Interviewed and recruited within all levels of the business.* Reported to Head Quarters the progress and evolution of the business.* Supervised and controlled all the construction and refurbishment processes (suppliers, timings, expenses)* Managed logistics and imports.* Commenced the operations as expected and on time.* Successful opening, daily turnover of 6000 Euros.* Completed International Bank transfers.

Monrovia, Liberia

Key Responsibilities:The United Nations within its military bases had two large operations in Duty Free Shops as well as restaurants and coffee shops. Logistics, for imports and taxation, with coordination. Managing stock control to avoid over supply and shortages. Cooperation within the UN and international suppliers. Key Points:* Ensured that all hygiene, cleanliness, traceability standards were strictly accomplished (Implement FIFO, LIFO system, checklist, training, records of temperatures).* Motivated staff with trainings, daily morning meetings, briefings, check-list, attendance record* Representative between the United Nations and Es-ko Group in terms of business performance, suggestions, requirements, improvements.* Controlled and personnel management.* Prepared and analysed the corresponding banking and financial reports to be sent accordingly to Head Quarters.* Regular meetings with heads of departments. (Warehouse Manager, Accounts Manager, Chef, Store Manager).

Cantabria, Spain

Hotel Relais & Châteaux San Román de EscalanteKey Responsibilities:Coordination and teamwork within departments. Supervision of sales and marketing, front desk, banqueting, food and beverage and cost control. Worked actively with Relais Châteaux Association in terms of promotions, marketing, and organisation of different kinds of events. Key Points:* Increased occupancy by 25% creating new packages with different formulas and activities.Responsible for all day-to-day operations held in the hotel.* Up-selling and Cross-selling the hotel´s outlets and services.* Ensured that all guests needs and expectations prior check-in, upon arrival, during their stay and check-out were fully satisfied.

Barcelona Area, Spain

Key Responsibilities:Responsible for the: arrivals, guests in house, departures, reservations, city ledgers and the entire auditing process. To ensure that all night shift staff worked accordingly (housekeeping, front desk, concierge, room service, kitchen, maintenance etc). Actively liaising with the food and beverage department. Key Points: * Maintained a professional and high-quality service-oriented environment at all times.* Act as a manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.

Paris Area, France

I carried out all the proper tasks of Night and Audit manager of the hotel as well as all the food and beverage outlets. To ensure that the entire audit process as well as all the reporting were accurately completed. Responsible for the smooth running of the hotel and ensure guest safety during night shift. Responsible for the good performance of all the other departments such as Room Service, Housekeeping, Maintenance, Concierge, Call Center and Security.References: Mr. Christophe Laure, General Manager Hotel InterContinental Le Grand Paris.

Barcelona Area, Spain

5* Star Hotel. Worked actively in all different shifts handling 400 rooms. The only hotel in Barcelona belonging to the prestigious hotel chain Intercontinental Hotel Group. A very active and dynamic front desk. Mainly international clientele and crew members from different airlines.References: Mr. Jean Pierre Ginoux, Former General Manager Hotel Intercontinental Princesa Sofía.

La Seu D'Urgell, Spain

Work actively in all the different departments of the hotel in order to have a clear picture of the business structure.References: Mr. Tàpies, Former President Relais & Châteaux International.

Arabic - Intermediate Level B1, Arabic Language And Literature, Arabic Lenguage - Certificate Of Intermediate Level B2

The Official Language Schools are public centers for the learning of languages for adults. The purpose of the language teachings that are.

Hospitality And Tourism Management, Hospitality And Tourism

Activities and Societies: Courses on enology, food and beverages.

Elementary And Secondary Education

International Multilingual School