Rucha Rajput Email & Phone Number

Ahmedabad, Gj, In

Ahmedabad, Gujarat, India

Admissions Responsibilities:-Manage patient pre-admission process including interviewing patients, confirming physicians’ admission privileges, recording patient details in hospital’s database and using doctors’ bookings.Answer patient questions regarding admission procedures, mobile phone restrictions and room selection.Screen patients’ medical insurance and payment information validity and verify third-party approvals when necessary.Arrange admission charts and gather related paperwork.Guide patients through the admission process and gather relevant personal information through pre-admission interviews.Verify patient identification and issue hospital identification band as required.Manages patient placement throughout the facility via assigning beds, arranging transport and notifying physicians of patient arrivals.Obtains information of maternity and emergency room patients through interviewing family members and visiting patient’s assigned room.Maintains a safe hospital facility through adherence to our stated professional standards and policies as well as full compliance with local, state and federal laws.

Ahmedabad, Gujarat, India

* Respond to customer queries in a timely and accurate way, via phone, email or chat and all walkins.* Identify customer needs and help customers use specific features.* Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).* Update our internal databases with information about technical issues and useful discussions with customers.* Monitor customer complaints on social media and reach out to provide assistance.* Share feature requests and effective workarounds with team members.* Inform customers about new features and functionalities.* Follow up with customers to ensure their technical issues are resolved.* Gather customer feedback and share with our Product, Sales and Marketing teams.* Assist in training junior Customer Support Representatives.