Ruchi Bhatnagar Email & Phone Number

Mumbai

Behavioural Economics based solution to design high impact engagement strategies, Customer experiences and building Values and capabilities for Fortune 500 companies. This involves Employee RnR based solutions, channel partner loyalty programs.

Mumbai, Maharashtra, India

India

I founded Diskovermore, a venture created to help people discover more in life through unique travel experiences. When niche experiential travel was still rare, I joined hands with friends and former colleagues to build a company offering fresh, offbeat trips for mature travelers seeking something new and exciting. Diskovermore also grew into an all-women group, where each member brought her own experience and love for creativity, aiming to inspire others to explore hidden, unique places around the world.Like many startups, we worked hard as a team—creating meaningful experiences, connecting with clients, and handling everything ourselves, from research to execution. My main focus was on building corporate partnerships for unique employee and channel partner programs, managing partnerships, and overseeing operations.

Bengaluru, Karnataka, India

This has been an interesting profile with new geographies to manage. Initially, South region and later North and East. Leading the zone as Business Head, with full P&L responsibility, involved driving growth through well-defined short- and long-term strategies. Key areas included client acquisition, cross-selling, revenue and cost management, and continuously identifying ways to meet customer needs. Building strong business alliances in the region, along with maintaining a high-level client network, ensured strategic partnerships and success.Collaborating across functions to achieve high customer satisfaction was essential, as was developing and mentoring a large team with a consultative, client-focused approach. Regular coaching, recruitment, and teamwork created a motivated, high-performing environment. In addition to leading loyalty and engagement programs, I valued sharing market insights with management to guide further improvements. My commitment to CSR initiatives in India also led to meaningful community projects.An added responsibility was designing unique travel experiences for channel partners within Accentiv’s rewards division, expanding engagement through memorable, tailored experiences.

Delhi, India

Retail SalesBranch Head - Retail Liabilities group• Profit center head for private banking branch.• Implementing the Sales strategies, local promotions and rich life activities.• Responsible for the branch retail activities and operations.• Responsible for Customer services & relationship Management with HNI & wealth customers.• Ensuring FIVE S Branch projects implementation at the branch level

Delhi, India

Additional responsibility as a business head – Accentiv travel (rewards and loyalty)Drive Business Development through growth strategies for short term and long term business objectives for the regionIdentifying and mapping business strengths and customer needs.Complete P & L responsibility of the region through new acquisition and existing clients, cross sell, managing revenues and costIdentify customer needs, and work with all functional teams to deliver high level of satisfaction and delightCross-functional co-ordination and synergizingMaintaining Database and multi-level networking with the existing clientsBusiness alliance management in the region, Lead and develop large Teams, mentoring, recruitment, coaching through consultative sellingExecute customer loyalty and engagement programs, Manage the end-to-end sales process, acquire market information and give feedback to the management and support teams to improviseDrive projects on CORPORATE SOCIAL RESPONSIBILITY in India

Delhi, India

MIS and Sales co-ordinator – NorthGeneration & analysis of business reports.Planning and implementing the Sales promotion strategies.Co-ordinate with the customers and the Sales team.Managed outbound call center for new sales and retention of existing customers.Conducting Sales training for corporate clients and Sales staff.

Applied Finance, Business Finance

Certificate In Digital Transformation, Digital Transformation

Advance Diploma In Information Technology

Pgdbm, Management

Bachelor In Applied Sciences, Electronics