• 10+Yrs of professional experience as Product Owner-Business Analyst, Certified SAFe Agilist and Certified SAFe POPM. Business Requirements Gathering, Business Process Mapping, Object Oriented Design, Translating Requirements into Specifications, Application Design. • Closely worked with all phases of Software Development life cycle such and Analysis, design, development, testing and maintenance.• Worked closely with stakeholders in creating the user stories and prioritizing project tasks for sprint goal• Excellent track record of working directly with the customers and guiding customers to accomplish their vision using agile methodology.• Team-player with the ability to work within a collaborative environment. Creative and efficient in proposing solutions to complex, time-critical problems. Collaborative in driving decisions. Strong analytical and problem-solving skills with a high attention to detail.• Experience in gathering requirements, document business requirements and functional specifications including use cases.• Closely worked with Software Development Life Cycle (SDLC) methodologies such as Traditional Waterfall Model, Agile Methodology.• Developed business requirements, wrote user stories and conducted root cause analysis.• Participated in Scrum meetings and notified about roadblocks, correlated dependencies and aligned the project goals.• Co-ordinated testing between Developers and QA teams including User Acceptance Testing (UAT) and involved in the issue/bug management.• Actively involved in conducting GAP analysis, as well as various Project Management activities such as Roadmap, Timelines and Resource allocation. • Capable of working with stakeholders at all levels, including cross-functional teams, upper management, developers, upstream/downstream partners and QA teams.• Solid experience in providing user trainings/demos via screen share as well as in-person• Greatly involved in pre and post release activities to ensure successful go-live.• Seasoned Entrepreneur with an expertise in client-vendor relationship.• Excellent Mentoring skills, People skills, Leadership skills, Communication and Collaboration skills.• Hands-on experience working with tools/software such as JIRA, MS Office suite. • As a Product Owner creating the user stories and prioritizing project tasks for sprint goal• A team player with excellent communication, analytical & co-ordination skills and help in managing projects.• Highly motivated, committed, quick learner, goal-oriented with leadership qualities and problem-solving skills.
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Product OwnerAt&TSan Ramon, Ca, Us -
Product OwnerAt&T Nov 2022 - PresentCalifornia, United StatesATLAS is the tool used by AT&T technicians to resolve queries / issues raised by customers. These issues are mainly technical and needs manual intervention of the technicians to reach out to customer’s premises and fix the issue. Technician can view their assigned jobs, its history, payment details etc. from this tool. Roles &Responsibilities:• Performed GAP Analysis of the Asset movement application to analyze and document existing business flows and derive requirements for the proposed functionalities.• Administered sessions and interviewed business users to elicit business requirements.• Utilized Agile Software Methodology using Scrum framework. • Participated in writing user stories, defining acceptance criteria and estimating the level of effort to complete each user story.• Collaborated with Business Process Management team to finalize on the business process flow.• Worked with QA team for Test planning, Test execution and report generation.• Coordinated with product owner to develop test plan and conduct UAT to validate the application.• Participated in daily stand-up meetings to assist the Scrum team to prioritize work and resolve issues.• Utilized Agile tool JIRA- backlog management and created reports for Sprint meetings. • Collaborated with the Scrum Master in conducting Scrum ceremonies including Sprint planning, Sprint review and Sprint retrospective sessions -
Lead Business AnalystCapgemini Feb 2016 - Oct 2022IndiaExperience in the areas of Digital transformation, Digital customer experience and new acquisition in the area of mobile and web application. Implementing new requirements, and change requests. Improve core modules during project to support day-to-day activities during project initial requirement gathering process. Time management for multiple projects and execute them simultaneously. Roles & Responsibilities:• Coach and mentored Business Analysts and helped them get converted to FTEs. • Launched digital transformation of Telecom Portal which includes Hi-Speed Broadband, Post-paid plan purchase or renewal, Prepaid Buy Load, and Device purchase. • Launched revamped Globe Online and Celcom Telecom.• Maintained 100% UAT success rate throughout multiple release cycles. • Awarded Star Award for MVP launch • Kudos Championship awards for contributions in closing major user flow with client • Leading agile/scrum teams; participating in sprint planning, daily scrums, sprint reviews and retrospectives. • Worked closely with UX designer to ensure the new UI screens were created as per the business needs and drove the user interface design principles.• Identifying and documenting business rules, creating detailed Use Cases and Conducting User Acceptance Testing.• Worked closely with the stakeholders to track the completion of user stories and their dependencies.• Create and manage backlog prioritization and DOR sheet, communication and meeting minutes/actions, status reports. • Worked extensively with QA team for designing Test Plan and Test Cases for the User Acceptance Testing.• Worked on handling Change Requests by proper documentation and got it approved from the Stakeholder.• Conducted project related Presentations periodically to the management and end users during various phases of Software Development Life Cycle SDLC. -
Business Manager/Business AnalystAditya Enterprise Pvt Ltd Jul 2011 - Jun 2013IndiaIn-depth experience in Retail domain, business administration, information technology applications, customer service. Managing roll-out, feature campaign and performance improvement for B2C portal. Generated continuous revenue pipeline of INR 15L pan India during festive season.Roles & Responsibilities:• Interact with the project team to define system objectives and scope, and identify constraints and the measures of success for the customer website to be developed.• Gathered functional requirements from users and vendors.• Created the End-User Documentation • Performed requirements gathering, elicitation and documentation of business and functional specifications.• Assured that all artifacts are in compliance with corporate Agile Methodologies and guidelines • Conducted brainstorming sessions with Business users and Subject Matter Experts to gather requirements.• Collaborated with different back-end teams to understand the process flow.• Actively participated in creating the user stories and prioritizing user stories along with tracking of burnup, burndown charts to estimate sprint delivery.• Worked closely with the development team to help them understand the user stories.• Facilitated all Aspects of scrum framework, including product backlog, release backlog, sprint planning session, daily scrum meeting, sprint reviews and sprint retrospectives.• Actively participated in the scrum calls and addressed concerns accordingly.• Provided hands-on project schedule management using MS Project during the various stages of the project• Responsible for creating and maintaining documentation related to the project including scope document, vision document, functional specification document.• Designed the test plan and worked with the QA team to implement and monitor the entire QA process • Responsible for processing change requests from the client by filling Change Request Forms (CRF)
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Client Relationship ManagerPrime One Workforce Pvt Ltd Apr 2007 - Jun 2011IndiaResponsible for mitigating risks and handling Information security work efforts for smoother business operations within the organization and the companies. My role was to work with internal and external stakeholders to analyze needs and align products roadmap to strategic goals.• Working closely with product management/business team to create and maintain a product backlog according to business value or ROI using agile best practice and trends.• Analyze client’s business requirements and processes through document analysis, interviews, workshops and workflow analysis.• Managing Change requests and performance improvements for B2C and B2B portal.• Successfully digital transformation to manage stakeholders and customers with 100% success rate and customer satisfaction.• Filled 2000+ positions with top notch candidates by utilizing candidate pipeline, including web-based sourcing, internal and external networking and referral program from various organization.• Developed process required for the recruitment that led to faster closure of positions by identification of right candidate and reducing a lead time by 25%.• Built a pipeline of continuous revenue generation of INR 25 lacs per annum
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Associate ConsultantIcici Bank May 2005 - Aug 2005IndiaAs a product owner my mission was to focus on delivery of the customer experience journeys and features and work with cross functional agile teams to execute the requirements and change requests.• Partner with business stakeholders to understand product strategy and placement and plan systemic implementation• Compose and manage Product Backlogs, JIRA boards, Epics, Features and User Stories• Analyse business functionality and write user stories.• Analyse functional scenarios and data.• Lead agile scrum teams on epics & stories refinement and prioritization.• Manage implementation and delivery of user stories every sprint.
Ruchi Goel Education Details
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Marketing -
Business/Commerce, General
Frequently Asked Questions about Ruchi Goel
What company does Ruchi Goel work for?
Ruchi Goel works for At&t
What is Ruchi Goel's role at the current company?
Ruchi Goel's current role is Product Owner.
What schools did Ruchi Goel attend?
Ruchi Goel attended Devi Ahilya Vishwavidyalaya, Indore, Bundelkhand University.
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Ruchi Goel
Santa Clara, Ca3automationanywhere.com, gmail.com, outlook.com -
Ruchi Goel
Delivery Evangelist ! We Are Hiring Opt, Cpt, Gc, H4Ead, L2Ead, J2Ead, Gcead, And H1 Transfers For W2 Roles (Please Share Your Resume With Ruchi@Stryki.Com)Atlanta Metropolitan Area -
Ruchi Goel
San Jose, Ca2gmail.com, google.com -
Ruchi Goel
San Francisco, Ca
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