Ruchi Goel Email & Phone Number

San Ramon, Ca, Us

California, United States

ATLAS is the tool used by AT&T technicians to resolve queries / issues raised by customers. These issues are mainly technical and needs manual intervention of the technicians to reach out to customer’s premises and fix the issue. Technician can view their assigned jobs, its history, payment details etc. from this tool. Roles &Responsibilities:• Performed GAP Analysis of the Asset movement application to analyze and document existing business flows and derive requirements for the proposed functionalities.• Administered sessions and interviewed business users to elicit business requirements.• Utilized Agile Software Methodology using Scrum framework. • Participated in writing user stories, defining acceptance criteria and estimating the level of effort to complete each user story.• Collaborated with Business Process Management team to finalize on the business process flow.• Worked with QA team for Test planning, Test execution and report generation.• Coordinated with product owner to develop test plan and conduct UAT to validate the application.• Participated in daily stand-up meetings to assist the Scrum team to prioritize work and resolve issues.• Utilized Agile tool JIRA- backlog management and created reports for Sprint meetings. • Collaborated with the Scrum Master in conducting Scrum ceremonies including Sprint planning, Sprint review and Sprint retrospective sessions

India

Experience in the areas of Digital transformation, Digital customer experience and new acquisition in the area of mobile and web application. Implementing new requirements, and change requests. Improve core modules during project to support day-to-day activities during project initial requirement gathering process. Time management for multiple projects and execute them simultaneously. Roles & Responsibilities:• Coach and mentored Business Analysts and helped them get converted to FTEs. • Launched digital transformation of Telecom Portal which includes Hi-Speed Broadband, Post-paid plan purchase or renewal, Prepaid Buy Load, and Device purchase. • Launched revamped Globe Online and Celcom Telecom.• Maintained 100% UAT success rate throughout multiple release cycles. • Awarded Star Award for MVP launch • Kudos Championship awards for contributions in closing major user flow with client • Leading agile/scrum teams; participating in sprint planning, daily scrums, sprint reviews and retrospectives. • Worked closely with UX designer to ensure the new UI screens were created as per the business needs and drove the user interface design principles.• Identifying and documenting business rules, creating detailed Use Cases and Conducting User Acceptance Testing.• Worked closely with the stakeholders to track the completion of user stories and their dependencies.• Create and manage backlog prioritization and DOR sheet, communication and meeting minutes/actions, status reports. • Worked extensively with QA team for designing Test Plan and Test Cases for the User Acceptance Testing.• Worked on handling Change Requests by proper documentation and got it approved from the Stakeholder.• Conducted project related Presentations periodically to the management and end users during various phases of Software Development Life Cycle SDLC.

India

In-depth experience in Retail domain, business administration, information technology applications, customer service. Managing roll-out, feature campaign and performance improvement for B2C portal. Generated continuous revenue pipeline of INR 15L pan India during festive season.Roles & Responsibilities:• Interact with the project team to define system objectives and scope, and identify constraints and the measures of success for the customer website to be developed.• Gathered functional requirements from users and vendors.• Created the End-User Documentation • Performed requirements gathering, elicitation and documentation of business and functional specifications.• Assured that all artifacts are in compliance with corporate Agile Methodologies and guidelines • Conducted brainstorming sessions with Business users and Subject Matter Experts to gather requirements.• Collaborated with different back-end teams to understand the process flow.• Actively participated in creating the user stories and prioritizing user stories along with tracking of burnup, burndown charts to estimate sprint delivery.• Worked closely with the development team to help them understand the user stories.• Facilitated all Aspects of scrum framework, including product backlog, release backlog, sprint planning session, daily scrum meeting, sprint reviews and sprint retrospectives.• Actively participated in the scrum calls and addressed concerns accordingly.• Provided hands-on project schedule management using MS Project during the various stages of the project• Responsible for creating and maintaining documentation related to the project including scope document, vision document, functional specification document.• Designed the test plan and worked with the QA team to implement and monitor the entire QA process • Responsible for processing change requests from the client by filling Change Request Forms (CRF)

India

Responsible for mitigating risks and handling Information security work efforts for smoother business operations within the organization and the companies. My role was to work with internal and external stakeholders to analyze needs and align products roadmap to strategic goals.• Working closely with product management/business team to create and maintain a product backlog according to business value or ROI using agile best practice and trends.• Analyze client’s business requirements and processes through document analysis, interviews, workshops and workflow analysis.• Managing Change requests and performance improvements for B2C and B2B portal.• Successfully digital transformation to manage stakeholders and customers with 100% success rate and customer satisfaction.• Filled 2000+ positions with top notch candidates by utilizing candidate pipeline, including web-based sourcing, internal and external networking and referral program from various organization.• Developed process required for the recruitment that led to faster closure of positions by identification of right candidate and reducing a lead time by 25%.• Built a pipeline of continuous revenue generation of INR 25 lacs per annum

India

As a product owner my mission was to focus on delivery of the customer experience journeys and features and work with cross functional agile teams to execute the requirements and change requests.• Partner with business stakeholders to understand product strategy and placement and plan systemic implementation• Compose and manage Product Backlogs, JIRA boards, Epics, Features and User Stories• Analyse business functionality and write user stories.• Analyse functional scenarios and data.• Lead agile scrum teams on epics & stories refinement and prioritization.• Manage implementation and delivery of user stories every sprint.

Master Of Business Administration - Mba, Marketing

Bachelor Of Commerce - Bcom, Business/Commerce, General