Ruchi Batra Email & Phone Number

California, United States

Mountain View, CA, US

• Mergers & Acquisitions Integration: Lead activities to support large consulting business acquisition with Google Cloud including managing stakeholder alignment and progress on key milestones
• Cross-Functional Leadership: Lead key workstreams including business validation testing and change management across business, systems and operational teams to identify and mitigate risks for integration
• Team Alignment: Write various forms of communication to ensure visibility and understanding of timelines, key actions and impacts throughout integration phase
• Process Development: Co-lead the creation of a go-to-market mergers & acquisitions playbook draft for 25+ key corporate and cloud functions to drive efficiencies and visibility across teams

Mountain View, CA, US

• Business Analysis: Analyzed tool enhancements requests from cross-functional stakeholders and provided leadership with guidance on stack ranking requests based on revenue impact and productivity
• Business Transformation: Documented rhythm of business processes and calendar for strategy & operations organization to ensure right level of stakeholder engagement and most efficient way to progress through key.
• Content Creation: Documented content to support effective rhythm of business for the organization including contributing to a taxonomy, operating models and a change portfolio process

Mountain View, CA, US

• Process Development: Wrote and launched a change management tools & templates playbook update to enable stakeholders with the ability to drive change initiatives effectively with limited support and budget
• Enablement: Developed instructional templates customized for the go-to-market organization to drive the Case for Change, Needs/Gaps Assessment, Impact Assessment, Reinforcement Strategy and more
• Change Management: Achieved Prosci Change Management certification to prepare for systems, policy and process changes within the go-to-market organization

Mountain View, CA, US

• Program Management: Drove collaboration to align on strategy, business requirements, backlog prioritization and project plans to support internal and external system capability improvements enabling revenue growth and.
• Process Improvement: Documented, simplified and analyzed complex global processes segmented by engagement model, region and product to enable decision-making and impact assessments for Google Cloud Partner Advantage.
• Project Leadership: Led business readiness via communication, risk management, change management and enablement activities with key stakeholders to ensure efficient execution of project go-lives impacting thousands of.
• Stakeholder Management: Drove automation of global partner and distribution channels by engaging with distributors and multiple internal teams including engineering, global distribution, global partner programs, legal.
• Business Analysis: Defined business requirements, analyzed system and process issues via Salesforce and conducted UAT (user acceptance testing) in collaboration with business, product and systems teams by understanding.

San Jose, CA, US

• Project Management: Drove partner registration and retention by delivering incentive program capabilities to enhance and simplify user experience for over 70k partners
• Product Ownership: Managed agile ceremonies including product backlog prioritization, user story documentation and review, sprint planning and retrospective actions by collaborating and negotiating with business and IT
• Leadership: Provided agile training to product owners, scrum masters and agile team members on processes and tools, and implemented improvements based on feedback and analysis
• Team Management: Identified business value case for each project and ensured appropriate funding, resources and prioritization while guiding team members

San Jose, CA, US

• Project Leadership: Led distributor onboarding project using Six Sigma and DMAIC methodologies to simplify processes and automate approvals via Salesforce by collaborating with over 50 stakeholders from over 25.
• Global Engagement: Analyzed differences in 60 onboarding process steps between various geographies and drove teams towards simplification and consistency
• Impact Analysis: Supported cross-functional initiatives to ensure business requirements were implemented efficiently by analyzing change requests, engaging with internal stakeholders, communicating risks, articulating.
• Project Management: Drove enablement of Cisco Metapod via partner program tool one week earlier than planned launch date by leading team through setup challenges, influencing cross-functional teams and focusing team.

San Jose, CA, US

• Team Management: Managed and provided guidance to operations team members during implementation of program impacting over 65k partners by training the team on processes, tool impacts, BRD documentation and overall.
• Program Management: Collaborated with internal stakeholders globally to align resources, manage risk, and ensure timely execution leading to global adoption of new program
• Impact Analysis: Enabled new functionality for existing commerce tools and operational processes by documenting changes and providing training for use by internal and external stakeholders
• Project Management: Managed projects to closure by identifying dependencies, determining potential gaps, resolving issues, managing risk through implementation of mitigation plans, performing requirement traceability.
• Process Development: Designed 10 global processes for automated and manual solutions to ensure clarity of roles and responsibilities of stakeholders, including RACI documentation

San Jose, CA, US

• Business Analysis: Developed consistent business requirements and processes to enable automated and manual solutions to implement program eligibility and discounting policies leading to cost savings of over $500k per.
• Process Improvement: Drove changes to nearly 30 operational processes by identifying areas for improvement, conducting impact analysis, and supporting change management efforts
• Customer Service: Simplified and updated instructions for customer service team to enable agents to resolve partner-facing cases efficiently
• Business Analysis: Documented nearly 30 business requirements driven by partner feedback via white papers and BRDs, and participated in testing (BAT & UAT) to ensure requirements were met to enable new Services Partner.

San Jose, CA, US

• Budget Analysis: Managed services department budget totaling nearly $10m by reconciling commit numbers against actuals and resolving issues with Finance and leadership team
• Resource Management & Planning: Monitored and communicated resource changes including impact to budget and analysis of team structure of nearly 200 team members
• Process Improvement: Drove consistency and simplification into budgeting and planning activities including creation of a playbook of best practices by engaging with senior management

San Jose, CA, US

• Account Management: Managed and fulfilled internal and external customer requests totaling nearly 3k requests accounting for over $700m which included highly time sensitive resolutions
• Contract Negotiation: Negotiated and wrote content for leasing contracts including leasing schedules, master agreements, amendments and NDAs (non-disclosure agreements) by working with internal and external legal counsel
• Process Development: Developed and presented global processes and leasing lifecycle details internally to drive consistency and enable shorter sales cycles
• Risk Mitigation: Identified and managed areas of risk by analyzing document revisions and communicating changes to appropriate stakeholders
• Compliance: Administered leasing documents by ensuring data integrity, developing deal structures, and reviewing pricing and credit requirements to alleviate transactional risk

San Jose, CA, US

• Procurement: Reviewed and reconciled hundreds of quotes, invoices and purchase orders for procurement of products and services for lease
• Account Management: Managed customer satisfaction for over 100 primarily financial and banking accounts representing a $90m portfolio by streamlining communication processes
• Forecasting: Consistently forecasted accurate weekly transaction closure by driving communication with partners and management

San Jose, CA, US

• Problem-Solving: Identified and resolved time-sensitive invoicing issues by communicating impacts and proposed solutions to meet booking goals
• Asset Management: Closed complex asset recognition issues by working with internal and external partners to develop and implement unique solutions quickly
• Process Improvement: Communicated process challenges to management and IT and developed playbook of best practices for future issue resolution
• Data Management: Participated in special projects to support data cleanup activities resulting in improved reporting and forecasting

US

• Account Management: Managed all client accounts globally by answering questions about market research products and services, helping to identify research based on client needs, and troubleshooting technical issues
• Procurement: Established relationships with vendors and managed sales orders, invoices and contracts for products and services required for business operations
• Sales: Identified sales opportunities, supported negotiations and wrote proposals in partnership with the company's CEO
• Marketing & PR: Wrote and managed web content and press releases to advertise products and services, served as public relations contact, compiled newsletter targeted towards over 5k recipients, and maintained company.
• Event Management: Promoted and managed bi-monthly teleconferences
• Bookkeeping: Performed general ledger reconciliation and provided ad hoc reporting and analysis to management