Execution of Recruitment Process (sourcing etc.) Employee Relations & Grievances handlingMaintenance / Upkeep of office infrastructureTimely payment of all billsDay to day maintenance of branch accountsAccounts Receivable and accounts payable Assist office staff in maintaining files and database Prepares reports,presentation,memorandums,proposals etcAssign job and duties to office staff.Monitor office operationSchedule appointment and meetings for executives and managersTrack office inventory and approves supply ordersAssists in the preparation of office budgets and expensesSupervise all administrative personnel

Responsible for processing Demat & trading a/c, Depository functions, Commodity a/c, Banking, Resolving customer queries, within TAT and quality measures.Responsible for processing Life Insurance, General Insurance and Mutual Funds cases within TAT.HNI Acquisition for Demat & Trading accounts. Responsible for Managing and Leading a Team for Branch Servicing & achieving the desired KRA within the given TAT.Ensuring compliance to the procedure & driving processes for timely quality delivery.Making monthly, weekly & daily MIS for all Branches & analyzing Operational process.Training sales force and tellecaller (Product, Compliance, and Process).Coordinating with Head Office, Sales Team and Dealing desks. Handling Petty Cash and Expenses ofl branch Ensuring systematic flow of work at branch level. Handling escalated matters. Developing and ensuring customer satisfaction by maintaining excellent Turn around Time (TAT) for delivery and standard service quality norms.Scrutiny (Account opening forms).Solving demonstration related issues.Handling Back-office software.Documentation

• To be responsible for hard collection• To collect critical amount due and regularize the account.• To report daily collection to AMS coordinator• To send routine default notices to the customers in delinquent account• Handling outbound calls• Managing and updating client database