• Overall responsible for the management / execution of Audit Programs to ensure that continuous audit requirements related to development, execution and proving results to client are met.• Establishment and Implementation of ISMS based on ISO 27001:2013 for the organization.• Implementation and management of Service Management System in lines with ISO 20000-1:2011 requirements.• SOCI and SOCII implementation & audits across the organization. • Collaborate across the organization to execute and mature the Risk Assessment process, including developing all necessary charters, processes, methodologies, and reports.• Conduct IT Risk and Information Security due diligence activities relative to vendors and third parties.• Continuously validate the organization against additional mandates, as developed, to ensure full compliance.• Evidence collection and control verification for PCI-DSS.• Planning and execution of BCP-DR at corporate level.• Drafting security policies and procedures for implementing security controls and assessing new compliance proposals for adoption based on the customer requirements and present them to management.• Conducting information security awareness, education and training programs for all employees.• Conducting BIA for business continuity management.• Responsible for ensuring productivity improvement through implementation of various system improvement plans.• Liable for piloting various internal audits and supplier performance assessments.• Employee training for HIPAA and verification of controls

• Worked into delivering change projects right from initiation and planning through delivery and implementation.• Responsible for the functional design and management of any change.• Responsible for managing Lifecycle of all problems and minimize impact of incidents.• Eliminate recurrence of incidents and maintain information about problems and appropriate workarounds or resolutions.• Identifying the root causes of processes that are to be changed. Plan for all automations in scope.• Worked towards end-to-end creation of Transition framework and process for the complete organization. The same is now being replicated in other projects as well.• Responsible to liaison with customer and other key stakeholders to assess the business needs of the customer and identify key challenges, constraints, and risks and thereby define the project scope after extensive due diligence. • Effectively translate the business needs and constraints into project charter and obtain sign off. • Responsible for resource mobilizing and trainings as per project requirement, managing a large team at multiple levels based across the globe.• Hands on experience in various stages of IT Project Management Lifecycle including IT Service Design, Service Operations, Service Transition, project plans & review status with IT staff and other business units and Continuous Service Improvement.