My current job involves personality development and soft skills training, cross culture training for corporate , English enhancement. I specialize in the Soft Skills space ranging from Career Development, Communication Skills, Interpersonal Relations, Motivation, Leadership, Time Management, Professionalism at Workplace,Orientation programmes etc.I have over 13+ years of experience in Training non-voice process in the BPO industry.Over the years I have grown as a training professional and strengthened my knowledge in the areas of training evaluation, training audits, knowledge management, people development and client relationship management. Excellent coaching and mentoring skills and effective customer relationship management.Managing delivery of new hire process & system tools training across the organization. Organizing, content designing and implementing Soft Skill trainings organization wideManaging all employee soft skills and development trainings which encompasses : - preparing, releasing and implementing a monthly training calendar. Owner for developing and delivering various employee development programs to upgrade employees’ knowledge, skills and abilities. Vendor connects - institutes like Symbiosis, IMT etc. to pitch for best employee trainings within the organization Developed and introduced the following programs:-Email & Meeting Etiquettes, Conference Call Essentials, Effective Presentation Skills, Excel.