Ruchi V. Email and Phone Number

Ruchi is a Digital Commerce professional with 12 years of experience in Business and Technology having deep program management, business analyst, scrummaster, process redesign and workshop facilitation skills. Ruchi's work is focused on user experience, agile delivery and customer-centric operating model design & deployment. Her capabilities cover the design and transformation of front-office customer engagement, as well as digitally enabled internal transformation. Ruchi has experience across the strategy, business design and implementation lifecycle and is a trained agile coach. Her strengths include delivering large and complex projects in a fast-paced environment, as well as the ability to manage multiple initiatives across business units and geographies. She also specializes in helping industry clients develop technology capabilities that improve e-commerce, trade promotion, marketing and sales efficiency. She has cross functional experience in all the main SAP CRM Functional Modules - Marketing, Sales and Service. She has specialized skills and proven success in implementing some of the cutting edge tools/technologies like SAP CRM, hybris Marketing, social experience management tools like Sprinklr, cloud platforms like Hybris Commerce Cloud content management tools like AEM with added exposure to leading front end development for web and mobile devices for large scale digital transformation projects.