1. Recruitment and Selection• Identifying and Evaluating the Manpower requirement• Developing position description in line with the duties & responsibilities • Developing specific recruitment strategy & implementing the same• Reviewing applications & short-listing candidates for the interviews• Conducting Interviews, Reference Checks, Finalizing the recruitment• Salary Negotiation & Counter Offer• Head Hunting• Identifying & Coordinating with Recruiters• Sending Offers & Joining Formalities2. HR Policies• Develop & implement company policies and procedures, including revisions, implementation and communication in line with the business & organization requirement• Developing Employee Handbook• Plan and manage the implementation of all HR processes; recommend new programs or • practices that will enhance the Company’s performance. • Communicate policies and procedures to all managers and employees.3. Performance Appraisal & Management• Evaluating Current Performance appraisal system• Identifying & developing Organizational Goal• Setting Performance expectations• Monitoring & developing performance throughout the year• Evaluating Performance • Setting new performance expectation for next year.4. Training & Developmen• Design and deliver impactful learning experiences that drive employee growth and enhance organizational performance• Responsible for the company's overall training budget and approval of requests for training• Identify training requirements for all positions based on the employee performance reviews and work with Managers to ensure that appropriate training is scheduled• Maintain processes & procedures for all employee training requests • Liaison with external agencies/facilitators to organize training sessions5. Administrative Responsibility• Statutory Compliance• Time & Leave Management• Vendor Management• Maintaining of Staff Records• Managing Day to Day Functionality of the organization

1.Center Management• Drives profitability and operational activities in the center, Responsible to meet Center targets. Management and development of center employees, Recruitment & training of the Center team, Responsible for overall Center performance and quality standard. 2.Training & Development• Training needs identification for Staff as well as workers, Coordination for various training programs, Finalization of training calendar for every month with directors & department heads, Training feedback analysis to find out its effectiveness. 3. Employee Engagement activities• Arranging employee welfare activities like birthday celebrations, 100% attendance bonuses and lunch coupons, appreciation of all the employees after every export order, foundation day celebrations, picnics, cricket matches etc. Organizing Medical check-up camps, eye-check-up camps, blood donation camps. Strengthening culture of Recognition & Appreciation. 4.Talent Acquisition• Responsible for entire recruitment activity (involving sourcing, preliminary screening, document verification, joining formalities, induction etc. of new hires) for candidates in & outside Delhi/NCR. 5.Performance Appraisals• conducting performance reviews, aiding in Performance appraisals and increments of employees. Creation of database that is to be considered for increments.

Worked for free lancing on various projects like Chile Education, cancer patients, education for women etc.

My role as a Sr. Dispute Analyst was: Investigation of disputed transactions by the customers on their credit card by communicating with them and the disputed merchant and solving customer’s disputes cases. Handling all disputed transactions as per the rules and regulations of the US Federal Law, REG Z and the US and International Visa and MasterCard rules and regulations. Ensure that customers are advised correctly at every stage on disputed cases, as per Bank’s procedures, service standards and in accordance with the agreed controls. Ensure that all charge backs / pre-compliance / pre-arbitration related documentation are forwarded to member banks / Visa International / MasterCard International in proper order and within the stipulated time period in accordance with Visa International / MasterCard International Operating regulations. Generate reports for copy requests, charge backs from Visa Online / MasterCard Online system for the charge backs, copy requests processed. Work closely with Quality Associates, Managers and Associates from other departments in resolving all customer issues / enquiries relating to disputed transactions and channel feedback into process improvements.