Working in the backend operations and handling clients directly.Customer Support Specialist - Customer care- Backend operations-IVR- Conflict resolutions- Critical Analysis- MS Office

-Responsible for managing the full life cycle recruiting process from understanding Job Requirements to screening, selection and onboarding.- Work collaboratively with hiring managers, Candidates to understand the business requirements and define consistent data-driven hiring metrics and goals.-Awarded STAR OF THE QUARTER award for achieving 98% conversion rate.-Organised and conducted weekend drives & Campus recruitment. Handled team of interns directly.-Conducted aptitude test , group discussion round for more then 3000 walk-ins.-Hired 270 Employees in a year individually. 140 candidates in less than 35days hired and Onboarded.-Understanding the requirements in retrospect of the candidates' profile, jobDescription, salary payable and dates of recruitment in order to provide results.-Mobilizing human resources through various means such as Headhunting,Reference generation, networking & Existing databank.-Regular follow-ups with the stakeholders to confirm the staffing plans andensure whether the candidates needs are met.-Creating, maintaining and updating the databank for different category ofskilled professionals.

-Responsible for the end to end recruitment lifecycle.-Develop sourcing strategies, understand position requirements, setexpectations, and maintain formal communications throughout the processbased on the discussion with the hiring managers -Excellent knowledge on Ms-Office and hands on Ceipal.-Negotiating with the selected Candidate on Compensation and benefits asper market standards.-Generation offer letters and following up with candidates-Managing Recruitment review meeting with the Business Line managersand directors.-Initiating BGV for the employees.

-Maintaining the good relationship with the offered candidates to ensure thatcandidate joins as per the scheduled date.-Responsible for building the fair relationship with the key stakeholders toensure that right person is hired for the right job at a right time.-Maintaining the resume database and tracking the candidate's information bykeeping the future requirements in mind.

-Sourcing, Screening & Validation of the resumes through Job boards,Employee referrals, headhunting, personal & professional network as per therequirement.-Interview Co-ordination, Document verification & supporting the BGverification team for BG clearance.-Offer negotiation & releasing the offer for selected candidates.

-Awarded STAR OF THE YEAR award to achieve 97% conversion rate. -Working on weekly / monthly reports for meetings/calibration calls.

-Visiting various colleges for bulk recruitment and conducting aptitude test.-Hiring interns from various portals/ referrals and giving classroom training ofthe product.

-Handling Recruitment strategic meetings, Proposing the new ideas to achievethe highest joining ratio, consulting them about new process and guide them to achieve the optimum results.