Ruchie Rice Email & Phone Number

As part of a Team of 9 people in the IT department, I am responsible for the backend Server infrastructure, work with vendors for project planning to completion and manage the Microsoft 365 Tenant for the County using Azure and Exchange Online plus on-prem. I manage the hybrid environment for Exchange as well as Azure (along with ADFS).Some of the projects I've been part of so far:1. Migrated servers from old Hyperv cluster to new VMware Cluster2. Built new VMs on VMware cluster and worked with vendors to move applications and data3. Created backups and replications using Veeam backup software.4. Built new physical and virtual Domain Controllers5. Moved users to OneDrive using the SharePoint Migration Tool6. Migrated a department from one domain to another7. Acquired Wildcard certificate for internally hosted sites and worked with vendors to apply them.8. Renewed Exchange on-prem and ADFS certificates.9. Decommissioned over 100 Servers

I work at the Fairfield County District Library which is a continuous learning center which enriches our community by inspiring choices for reading, entertainment, and lifelong learning which are free and accessible to all.Here is some of the work I did in providing uninterrupted service to the community and make the library infrastructure more robust:1. Moved away from a physical server infrastructure and created a virtualized environment using my Hyperv and Server knowledge.2. Created a new Subnet for the wireless network to ease the DHCP load on original Subnet using my networking knowledge.3. Earned a Google Analytics certification to track Key Performance Indicators (KPIs) on our website using my initiative.4. Implemented Radius Authentication using my Server and wireless networking knowledge.5. Chaired the Information Technology Committee for the Central Library Consortium6. Researched and implemented the Long Term Servicing Branch (LTSB) version of Windows system-wide to avoid work disruptions due to Windows 10 Pro.Specialities: Windows 7, Windows 10 Pro, Windows Server 2012 R2, Server 2019, Hyperv, DHCP, DNS, GPO, HP Switches, Meraki APs, WordPress, Avaya IP Office, JavaScript, PowerShell, HTML

Fairfield County District Library

Provided standard technical support, maintenance and training related to computerhardware and software.Core responsibilities◆ To translate on-line systems and services to non-expert users.◆ Troubleshoot and repair computer equipment.◆ Set up personal computers and printers.◆ Install software onto personal computers.◆ Install and maintain network under the direction of Coordinator of IT ◆ Maintain the Fairfield County District library’s website◆ Train library staff in basic computer repair and maintenance.◆ Interpret the Library's policies and procedures as it relates to technology concerns in a patron responsive manner with a commitment to excellent customer service.

Worked in the reference department helping patrons over the phone and in person by providing excellent customer service, including: answering basic and reference questions; helping customers locate materials in the library; helping to maintain orderly collections of materials in a variety of formats; assisting customers with library equipment such as copiers, the online catalog, microfilm equipment and PCs; providing reader’s advisory service; and answering and directing phone inquiries.Core responsibilities:◆ Assisted customers in locating materials in all formats within the library and referring customers to basic reference sources for general information needs.◆ Assisted customers who wished to place holds on specific titles including assisting with Inter-library Loan activities.◆ Pulled and processed materials on reserve.◆ Assisted customers with the use of copiers, PCs, the online catalog, microfilm equipment and other library databases and equipment.◆ Maintained confidentiality of customer records and accounts◆ Sorted and shelved library materials in a variety of formats and properly shelve library materials which are out of place.◆ Utilized knowledge of the collection to provide reader’s advisory service to customers of all ages.◆ Prepared displays and other decorations in the library under the supervision of the department heads◆ Was responsible for various department projects and activities as assigned.◆ Assisted in collection maintenance under the supervision of the department heads.

New Delhi Area, India

I performed content management for the corporate website using Microsoft FrontPage.Core responsibilities:◆ Helped coordinate the building and launch of corporate website with outside vendor.◆ Updated and maintained corporate website◆ Monitored and addressed web emails on a daily basis◆ Was content writer for their new B2B site.

Nasik Area, India

Maintained a high standard of education at the location I managed.Core responsibilities:◆ Taught Windows 98, Microsoft Office and FoxPro classes which included teaching logic using flowcharts.◆ As location branch manager I was responsible for day to day functioning of the branch.◆ Supervised three other staff members.

Associate'S Degree, Computer Software Engineering, Ranked 4Rth In The Region

DOS, FoxPro, Windows 95\98, Oracle 7, PL\SQL Programming, Oracle Forms and Reports, C and C++ programming.

Master'S In Library And Information Science, Library And Information Science