Ruchika Jaiswal Email and Phone Number

Program Manager October 2016 - Till dateJob responsibilities- Provide accurate reporting on project status throughout its life cycle to 10+project teams, stakeholders and sponsors including budget estimation, scheduling, and resource planning.- Initiated coaching and mentorship to 50+ team members regarding the project charter development, resource planning, project management best practices and delivery of project.- Coordinate all project inputs with several functional/technical directors, managers, project core teams and project staff to form processes and methodologies.- Streamlined project management methodologies and communication which increased efficiency by 50%.- Worked as a designated CBS (Continental Business System) Coach guiding, coaching teams to create A3 problem solving methodology which is based on Lean 6 sigma.

Change Management ▪ May 2015 – Till dateJob Responsibilities: • Manage successful delivery of change through governance and control of change process• Change Management process implementation using ISO 20000 Standards & ITIL best practices.• Identifying and leading continuous improvements to ensure an efficient and effective Change process ensuring stability of Service.• Project Management of operational activities of change. Budgeting, risk assessments of projects.• Provide Change and Release Management consultancy to customers and stakeholders• Identify Standard changes to provide effective change management service.• Set up all the procedure of the Change process happening in IT environment. • Work with stakeholders to identify and address weaknesses in the Change process (e.g. denied, failed and assisted, non-progressed and unmanaged change, issues raised at post incident and release reviews, etc.).• Participate and contribute in CAB Meetings.• Trained various teams in awareness of change management policy and procedure.Onsite Experience:• Around 2 months in Frankfurt, Germany for Knowledge gathering in Car 2 Car communication• 1 week in Timisoara, Romania for presentation on latest updates on Car 2 Car communication • 2 months in Frankfurt, Germany for ASPICE Audit for SUP 8,9,10 for project Car 2 car CommunicationConfiguration Management ▪ May 2015 – Till dateJob Responsibilities:• Validation and Audit of the existing Data about the Configuration Item in IT infrastructure. • Understanding the gaps as per best practice and came up with Future state.• Defining Functional and Nonfunctional requirements for Integrated Configuration Management Program. • Played a key role in setting up of Configuration Management System• Participated in process of Interview session with stakeholders to gather Requirements for setting up of Configuration Management System

Project Manager ▪ May 2015 – Oct 2016Job Responsibilities: - Strategically supervised the project execution teams to ensure timely and cost-effective completion of projects, saving the company $100K in project costs.- Led PMO resources to implement effective resource planning, resulting in the successful 4 projects.- Extended technical support to the Enterprise PMO by embedding processes and procedures within the enterprise delivery team. Developed, reviewed, and distributed templates to guarantee process alignment.- Validation and Audit of the existing Data about the project and creating dashboards for better understandingOnsite Experience:• Around 2 months in Frankfurt, Germany for Knowledge gathering in Car 2 Car communication• 1 week in Timisoara, Romania for presentation on latest updates on Car 2 Car communication

Configuration/Change Manager ▪ May 2013 - April 2015Job Responsibilities: - Manage successful delivery of change through governance and control of change process in multiple projects- Identifying and leading continuous improvements to ensure an efficient and effective Change process ensuring stability of Service.- Work with stakeholders to identify and address weaknesses in the Change process (e.g., denied, failed, and assisted, non-progressed and unmanaged change, issues raised at post incident and release reviews, etc.).- Change Management process implementation using ISO 20000 Standards & ITIL best practices.- Trained various teams in awareness of change management policy and procedure.Incident Management ▪ Dec 2012 – May 2013Job Responsibilities: • Incident Management/Incident Co-ordination/Problem Management • Working as a Shift SPOC/Lead to ensure proper co-ordination within the team and provide guidance in the Incident Management process.• Assist with detection of possible Problems and the assignment of them to the Problem Management team to raise problem records.• Tracking open incident and request fulfilment across all lines, ensuring SLA commitments are being met.• Ensures that analysts within lines are correctly prioritizing their work.