With over 12 years of experience in the banking and financial domain, I excel in collaborating with major banks and financial institutions around the globe to provide them with comprehensive functional and technical solutions consulting, ensuring high customer satisfaction. My expertise includes supporting large-scale Enterprise Systems and Cloud Applications, and I am proficient in Incident Management, Problem Management, Release Management, Event Management, RCA Management, Escalation Handling, Product Installation, Application Monitoring, technical analysis, Coding, Troubleshooting, and Bug fixing, with a keen focus on product optimization and enhancement.I am also a proactive self-starter with a demonstrated ability to drive projects forward, utilizing product management abilities to conceptualize, develop, and launch innovative solutions. Known for my exceptional communication skills, I effectively engage with both technical and non-technical customers, ensuring seamless product requirements gathering and stakeholder alignment. I am passionate about driving customer satisfaction and delivering results in a dynamic and fast-paced environment.