Ruchika Johal Email & Phone Number

Melbourne, Victoria, Australia

I am presently working as Billing & Settlement's Coordinator with Slater & Gordon Lawyers, Melbourne. I have a deep interest in AWS Cloud and emerging technologies in the cloud space. I am currently pursuing my interest in AWS and have achieved AWS Cloud Practitioner exam. Entering the cloud space excites me, as it is an industry that fosters lifelong learning and provides an opportunity for personal and professional growth.

India

Pest Buster India is a leading Pest Control Company in India. Pest Buster India is committed to eradicate pest problems from home or business, their treatment procedures are based on a system called ‘Integrated Pest Management’. This system uses minimal amounts product for the effective control of pests.Job Role:Create Social Media marketing strategy for the company and generate sales through social marketing channels.Responsible for managing customer queries and issues for Pest Buster India Pvt Ltd.Managing customer solution database and in house inventory management system for the company.Generate sales lead and publish to the in house team for the sales growth.Job Responsibilities:Developed rapport with customers to provide a satisfying customer experience.• Time management to ensure each job was done promptly.• Knowledge of the products used and the manner of which to use them, according to each specific pest.• Maintained an enthusiastic approach to the job and listened intently to ensure all customer needs were met.• Estimate the cost of their service• Determine the type of treatment needed to eliminate pests

India

Worked as Technical Support Specialist with IBM Daksh as part of their Quicken Process .Quicken is accounting and personal finances software suite having large customer base in North America. I was a part of the Quicken Web based Technical Support team and provided support for the product on Windows XP and MAC Platform.Domain Expertise: Finance and Accounting • Involved in troubleshooting various technical issues for the Quicken Software.• Provided technical resolution to clients in USA through web/email and telephone for their issue related to Quicken Software package implemented on Windows and MAC platform.• Ensure to provide issue resolution as per the company SLA and defined Technical Support Knowledge Base.Worked as Technical Support Specialist with IBM Daksh Mumbai as a part of their Wanadoo Technical Support process. Wanadoo was one of the leading Internet Service Provider in UK. As a part of the job role, given support to Wanadoo customers to troubleshoot any technical issues with their Dial-up, Broadband or DSL Internet connection. While working on technical issues, job responsibility broadly classified into three focused area which were aligned with customer service objective of the organisation.

Master’S Degree, Computer/Information Technology Administration And Management

Masters In Networking And Data Communications, Computer Systems Networking And Telecommunications

Bachelor’S Degree, Business/Commerce, General

High School, Business/Commerce, General