Ruchika Panesar Email and Phone Number
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Ruchika is a transformational, purpose driven leader with over two decades of experience across various Banking, FinTech and Payments disciplines. Her expertise lies in global technology transformation, building enterprise grade products and platforms. She has been recognized for harnessing emerging technologies / AI / Gen AI to drive innovation and transformation. Ruchika is passionate about STEM education and is an active voice for underrepresented minorities inside and outside American Express. She mentors young people in STEM and strongly advocates for gender parity and broader inclusion in the workplace.
Natwest Group
View- Website:
- natwestgroup.com
- Employees:
- 42759
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Chief Digital And Information Officer, Group Coo And Country Head - Natwest Group IndiaNatwest GroupIndia
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Country HeadNatwest Group Sep 2024 - PresentEdinburgh, Scotland, GbAs Country Head at NatWest Group in India, Ruchika leads strategic initiatives with senior leaders to deliver world-class customer experiences. She is the Chair of the India Management Committee and plays a key role in driving innovation and enhancing customer satisfaction, collaborating with cross-functional teams, to achieve key business objectives and drive growth for the Bank.
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Vice President, Enterprise Communications And Marketing TechnologyAmerican Express Apr 2023 - Sep 2024New York, Ny, UsLeading Martech transformation -
Vice President, Digital Data Ai Ml Group And Head Of Technology, Asia PacificAmerican Express Jun 2018 - Jun 2023New York, Ny, UsRuchika led engineering teams across the US, UK, Europe, Asia Pacific, and India. She was responsible for the Enterprise Communications and Conversational Intelligence capabilities. She also owned the company’s Chat platform, scaling to be the largest contact centre for AXP and its proprietary NLP capabilities. She worked closely with the company's Amex Labs and Marketing functions on a range of products, including but not limited to the Amex Dining, Advertising and Brand Management platforms. As part of this role, Ruchika also led several Corporate Technology and Contact Centre Technology products and the Intelligent Automation / Machine Learning CoE for the Services group.In her role as the Asia Pacific Head of Technology, Ruchika was responsible for partnering with the region's (Australia, China, Hong Kong, Japan, New Zealand, Southeast Asia, Taiwan) proprietary and JV businesses to build best-in-class technology solutions across the Payments landscape and regulatory value chain; and led the Technology teams across the region.
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Vice President And Chief Of Staff Of TechnologyAmerican Express Sep 2015 - Jun 2018New York, Ny, UsAs Chief of Staff to the Global Chief Information Officer of American Express, based out of the American Express HQ in NY, Ruchika was responsible for driving the Technology Strategy of the company, driving end-to-end portfolio and vendor management, running the office of the CIO and providing day to day strategic and analytical counsel. Spanning over 20000 people worldwide, the Technology organization develops digital capabilities, products and platforms and provides strategic direction on the technology roadmap across American Express Company. Member of the Global Technology Executive team responsible for developing and implementing strategy, key goals, and objectives for the Global Technology organization. She provided Strategic leadership, insights, and counsel to the Global Chief Information Officer.
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Director TechnologyAmerican Express Mar 2009 - Sep 2015New York, Ny, UsResponsible for Product and Platform Engineering and providing Engineering leadership – building and leading large engineering teams across geographies. During this phase, Ruchika built and led engineering teams from the ground up. She was responsible for leading and modernizing several contact centre capabilities and platforms for the Company. She also led regional technology support, Contact Centre set-up, and Global deployments for India, Greater China Southeast Asia. She was a member of the Technology and Servicing Regional Executive teams supporting the people and strategic agenda in both forums.
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Senior Manager (Acting Director), Risk Information Management CoeAmerican Express Mar 2001 - Mar 2009New York, Ny, UsRuchika joined American Express in the Fraud Infrastructure organization as a full-stack engineer. During this initial phase of her career at Amex, she thrived as an engineer and later as an engineering leader; she developed and led a range of Credit and Fraud Risk web, middleware and data products.Deployed the first ever digital acquisition web portal and database at Amex. She drove the end-to-end data management effort across various fraud and credit risk data sources, including but not limited to the first ever Negative Database, the Global Billing systems and worldwide credit and collection systems. Established Incubator for Risk Organization, developing engineering solutions for the Credit Risk and Fraud team. Built several Patented products for Credit and Collections and Financial Risk reporting, led web portal development teams including best-in-class Customer Care Professional Performance management capabilities and Business Intelligence tools ahead of their time.
Ruchika Panesar Skills
Ruchika Panesar Education Details
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Panjab UniversityComputer Science
Frequently Asked Questions about Ruchika Panesar
What company does Ruchika Panesar work for?
Ruchika Panesar works for Natwest Group
What is Ruchika Panesar's role at the current company?
Ruchika Panesar's current role is Chief Digital and Information Officer, Group COO and Country Head - NatWest Group India.
What is Ruchika Panesar's email address?
Ruchika Panesar's email address is ru****@****ess.com
What is Ruchika Panesar's direct phone number?
Ruchika Panesar's direct phone number is +121264*****
What schools did Ruchika Panesar attend?
Ruchika Panesar attended Panjab University.
What skills is Ruchika Panesar known for?
Ruchika Panesar has skills like Product Engineering, Engineering, Strategy, Leadership, It Strategy, Contact Center Technology, Contact Center Architecture, Risk Management, Cisco Technologies, Core Java, Great People Skills, Contact Center Design.
Who are Ruchika Panesar's colleagues?
Ruchika Panesar's colleagues are Avril Fiddes, Andrea Doel, Danish N., Shikha Sharma, Sriramajayam S, Swarup Kumar Sarkar, Sakshi Verma.
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