Ushur is an AI powered customer experience platform that automates every single customer interaction – from micro-engagements to entire customer journeys – with a purpose-built, fully integrated intelligent automation solution.At Ushur, I am part of the core product team, focused on building next generation AI powered customer experience automation platform.Working on product vision, strategic roadmap building, and prioritization. Always working for the next big feature driving higher revenue growth, NRR and most importantly 'Customer Delight'. I also lead the DATA ANALYST team to create and demonstrate value for each product feature and all the customers.

A SaaS platform that automatically collects thousands of data points of processes, policies, people, assets, and vendors into one place – offering you control over the overall security of your security program and visibility into your compliance status.

• Engaged in developing product vision for two SaaS products since ideation stage – SPMS & IC.• Driving product development with meticulous planning to ensure that the team doesn’t lose the sight of a forest for a tree. • Closely working with business users to understand their needs and wants and effectively documenting all the requirements as user stories. • Helping scrum master to prioritize back log of user stories. Co-ordinating with multiple stakeholders including development team to ensure right interpretations of business requirements. • Being agile enough to handle pivotal changes on the fly as per the need of an hour.• Handling an energetic bunch of frontend & backend developers, designers, and external teams to ensure road map is followed.

• Order book & Pipeline management for the vertical.• Understanding client’s business requirement and appropriately proposing the most suitable solutions.• Business Solution designing & pitching to appropriate stakeholders in client organization to generate business interest and maintain pipeline.• Designing of commercial models that provide viable and sustainable business outcome for both Client & Wipro: Work towards reaching Win-Win proposition• Bid management for large deals.• Managing analyst relationship to enhance coverage on Wipro offerings and make appropriate use of analyst report to manage Wipro’s visibility.

• As a team, handled Micro Venture Innovation Fund in association of SIDBI for Grassroots innovators• Worked on whole business ecosystem development for a few grassroots innovations-Distribution & Distribution Channel designing • Developed go to market strategy for innovator turned entrepreneur in expanding the footprint of MittiCool.• Coordinated for the Festival of Innovation-2016 and international workshops on at President House (Rashtrapati Bhavan), New Delhi

Handled 10 Key Accounts in Ahmedabad, Gujarat and adjudged as 'Rising Star of the Year' for year 2014 at National Sales Conference.. • Responsible for Sales forecast, Sales planning & on ground execution of promotional activities to drive sales. • Vendor-Distributor management, inventory management to ensure continuous supply of products in the market. • Managing merchandising to enhance visibility of the products in the retail outlet, in line with potential revenue realization,• As the youngest member of Key Accounts team with proficient trend analysis, doubled the business• Project lead for implementation of a proprietary data reporting/analysis tool “iKnow” on iOS platform, thereby reducing communication lag and improving operational efficiencies.• Extensively worked on stakeholder management and building customer engagement initiatives• Anchored a team of seven for implementation of Project Omega during the launch of premium products portfolio. Youngest to become Role Model in 2014.• Project Champion for National and International customer engagement initiatives by Nestle Nutrition Institutes (NNI)

Live Project: "To generate a proficient Adverse Drug Reaction reporting form and to validate it at tertiary care hospitals" at Care Institute of Medical Science and Gujarat Medical Education and Research Society Medical College, Ahmedabad.As a result redesigned of ADR reporting system to make the process more user-friendly which resulted in an efficient and accurate process - recognized by hospital administration.

Live Project: "To generate a proficient Adverse Drug Reaction reporting form and to validate it at tertiary care hospitals" at Care Institute of Medical Science and Gujarat Medical Education and Research Society Medical College, Ahmedabad.As a result redesigned of ADR reporting system to make the process more user-friendly which resulted in an efficient and accurate process - recognized by hospital administration.