Ruchi Singh Email and Phone Number

• Collaborates with senior management and cross-functional project teams• Participates in discovery meetings with federal client stakeholders to identify business problems• Conduct interviews with key decision makers to understand their decision-making processes and product needs• Analyze business problems and design solution options• Defines detailed requirements, analyzes business needs, and validates solutions with the client.• Prepared and submitted deliverables in response to federal government requirements and data calls.• Collaborate with Technical Solutions team members to identify technical solutions that could streamline/support the process design, including product options• Documents the business problem, decision-making processes, proposed technical solutions, and associated business value • Identify program and workstream level risks, issues, and interdependencies prior to them adversely affecting the program through project management experience • Work with engagement leadership in a multi-vendor environment to achieve business value• Coached technical professionals regarding Agile methodology, roles, routines, and responsibilities resulting in a more thorough understanding of Scrum • Liaised between business group and technology team throughout the Project Life Cycle• Conducted Backlog Grooming, Release Planning, Sprint Planning, Daily Scrum Stand Up, Sprint Retrospective meetings, and Stage Gate Reviews.• Promoted adoption of new product features and measure their impact

• Participates in discovery meetings with stakeholders to identify business problems• Conduct JAD/JAR sessions with key decision-makers to understand their decision-making processes and product needs• Define detailed requirements, analyze business needs, and validate solutions with the stakeholders• Develop software requirements and functional design artifacts• Develop and maintain all operating and technical flows using Visio, Balsamiq and PowerPoint• Maintain RTM (Requirements Traceability Matrix)• Maintain all requirements in issue and project tracking tools like Atlassian JIRA and HP ALM.• Create Product Backlog, Sprint Backlog and manage User stories per SCRUM• Create mockups and UI/UX changes in Balsamiq• Conduct Impact Analysis• Conduct Gap Analysis• Maintain documents for change requests and implemented procedures for testing changes• Design User Acceptance Testing (UAT) test plans, schedules, and conduct UAT• Responsible for defect resolutions and issue resolutions including the implementation of issue escalation procedures• Conduct complex Systems Integration Testing• Coordinate with the development team in fixing issues• Conduct Backlog Grooming, Release Planning, Sprint Planning, Daily Scrum Stand Up, Sprint Review, Sprint Retrospective meetings, Stage Gate Reviews etc., with the Project Manager• Involved in Functional, System, Regression testing• Analyze all Bugs for continuous process improvement and keep project on SDLC critical path track• Analysis of existing projects & assignments; collection of data & information from the business & related sources addressing stakeholders’ business and technology needs• Develop questionnaires and moderator guide to ensure the necessary data is captured• Draft reports and present to the PM for different technologies/products/software.• Identify and implement resolution to problems with design processes and maintain software quality.

• Compiled field data for Agriculture and Natural Resources Department’s Nutrient Management Program• Maintained MS Access database for the Department• Provided assistance in day to day office activities as a student employee

• Defined processes, workflow, and standardized documentation• Performed Gap Analysis measuring client’s existing capabilities and suggested tools for improvement • Streamlined the execution methodology by consolidating various independent processes• Built and managed Opportunity Analysis• Worked with clients to understand and document the business requirements and objectives.• Applied qualitative and quantitative techniques to interpret technological data.• Formulated Analysis plans and developed technical research findings.Designed and developed documents and guides to ensure necessary data is captured.

Jr. Telecom Officer (Computer Integration), Indore, India (6 years 8 months) CRM Installation and Implementation • Successfully collaborated with ERP vendor through all phases of Software Development Life Cycle (SDLC)• Supervised and supported ERP vendor with clearly defining our requirements for CRM project• Assisted in replacement of L2 switch with L3 switch within the existing network• Monitored telecom operations of Customer Relationship Management(CRM) software for Indore, India Region• Implemented integrated software package for 300,000 PSTN subscribers for Indore, India business region• Led a team of 5 telecom technicians for CRM software integration project• Managed and coordinated cross functional teams to connect servers from commercial, fault repair service, marketing, telecom exchanges, rural and finance departments of BSNL• Trained and supervised 50 telecom technicians over a period of four years to use new CRM software• Provided technical support personally as well as over phone regarding use of new MS Windows based system • Responsible for data amendments and correction in Oracle 9i database of PSTN and WLL subscribers• Generated daily, weekly and monthly technical field reports for Management to track and monitor various sales and maintenance related activities• Played key role in the installation of Integrated Voice Recorded System (IVRS) for Fault repair service division GSM SIM Provisioning • Deputed to GSM provisioning department to deal with SIM and mobile number creation and documentation• Provided various facilities (ISD, STD, different Plans etc.,) on mobile numbers

Taught undergraduate level courses in electrical engineering dept. including Basic Electronics, Digital Electronics, Data Communications and Computer Networks and Designing with Microprocessors.