Ruchita Mathur Email & Phone Number

Bangalore, Karnataka

- Recruitment Consultant with a resourcing firm - Excelled in the fast food and hospitality industry- Responsible for South Operations.

Beangaluru, Whitefield

- Teaching M0 Kids ( Nursery)- Responsible for the M0 curriculum implementation in class- Responsible for each kids development -

Mumbai Area, India

• Handling the Quality of credit card collections, supervising the advisors in sentence construct, soft skills, dialogue delivery, call taking etc... Conducting meetings with managers and Quality heads to enhance.
• Calibrating calls with the clients for better results and ensuring effective functioning of Quality team for the development of advisors..
• Training the advisors on voice and accent and mentoring them on how to improve their style of speaking English dealing with grammar and pronunciation both, and training them on their soft skills/people to people skills.
• Train the advisors extensively on the parameters of Tone, Clarity, Pace, Sentence construction and utmost British Phraseology.
• Monitoring Inbound and Outbound Collection calls of UK based clients calling for UK’s Lloyds TSB bank, one of the top 5 banks of UK and scoring the advisors on score sheets as per Quality parameters.
• Training the new advisors for their voice and accent, dialogue delivery, sentence structure and DPA procedures while taking calls.

Mumbai

*Answering inbound calls of Lloyds TSB bank customers.* Handling their queries with regards to their account status, cheque books, drafts, statements, account summary, transfer of funds etc.* Opening new accounts for customers: online saving, credit card, home insurance. It was a part of the sales process.*Mentoring the new joiners in the team and help.

Bareilly

• Managing a team of 52, responsible for ensuring smooth day-to-day operations as well as maintaining discipline in the organization.
• To ensure a strict control over supplies and purchase of stationary and books.
• Acting as a vital link between the management, the students and the faculty, thereby ensuring proper co-ordination.
• Responsible for conducting different events and programs within as well as outside the organization aimed at increasing awareness for existing as well as potential students in order to ensure maximum enrolment in.
• Undertaking constant training of the team through classes, case studies and practical demonstrations and by taking continuous feedback from students

Rewari, Delhi- Jaipur Highway

• Responsible for ensuring smooth day-to-day operations of the resort.
• Devising strategic plans to meet the increasing demands and competitive business trends along with the Managing Director.
• Planning out different tours and trips for guests staying in the resort in co-ordination with various tour and travel agencies.
• Responsible for building PR with the surrounding multinational companies to ensure maximum utilization of the services provided by the resort thereby ensuring maximum revenue generation for the resort. Assisting the.

Mumbai

• Managing a team of 16 for Public Area in the morning shift and 10 for the Public Area as well as floors in the night shift.
• Scheduling for the entire month for the Public Area as well as the floors and allocation of duties to the entire shift on a daily basis.
• Public Area In charge in absence of the Assistant Manager. Handling all responsibilities regarding all aspects of the Public Area as well as room when required.
• Assisting the Executive Housekeeper and Housekeeping Executives in Inventories and Decision-making.
• Undertaking constant training of the team both on and off the job through classes and practical demonstrations.* Has been certified as the "Spirit of Hospitality" for an exceptional contribution.

Pgdba, Human Resources Management, A

Bachelor'S Degree, Hotel Management And Catering Technology, A

Activities and Societies: Cultural Events, Training of Junior Semesters

Bachelors Of Hotel Management And Catering Technology, Business Administration And Management, General, A