Ruchita Sharp Email & Phone Number

Macquarie Park, NSW, AU

- Well verse in below functions under Sales Support Activations ( Onboarding customers - ports, new services & resigns with or without device) Actioning Support requests (90 days) for Channels & Sales Resolving TF related issues after migration Applying welcome credits monthly to eligible customers account- Provisioning services of upto 2500 for DHL.

Macquarie Park, New South Wales, Australia

- POC and SME to work with ROC team & Developers to resolve any TIO bot exceptions - Allocating TIO requests from Angus/DCM to Customer Resolution teams.- Collaborating with OM’s in improving ways of reporting via sharepoint- Working with the ROC team & Developers to resolve any issues occurring with TIO bots- Handling escalations and resolving them in a.

Pymble NSW

- High level of understanding in Telecommunications with ability to provide quality customer service to Enterprise and small business clients with solid knowledge and experience in the industry.- Taking orders for various mobile and satellite devices via phone and emails in Telstra EB dealership.- Inputting orders accurately as per the requirements for.

Pymble

- Resolving customer service related queries & providing after sales assistance to the clients- Liaise with Telstra in fulfilling Enterprise & small business customer’s mobile phone needs- Allocate & resolve service related issues in salesforce for the clients.- Respond to email and phone enquiries in a timely manner.- Coordinate the lodgment of damaged.

St Leonards

- Collection of billing Files from all the business units, ensuring the data is complete and accurate based on the customer price file.- Updating Billing control by inputting business unit’s invoices, sub- contractors & adjustment notes. Follow up issues, investigation & resolution.- Adjustments transactions when required (adjusting prices, correcting.

Burwood

- Processing invoices as per vendor/contractor requests for creditors/debtors- Authorizing for new vendors to be created when required- Posting of all the payable invoices in SAP- Provide information related to invoices/remittances- Reconciliation of corporate credit cards for each company code- Collecting, sorting and distributing mail all the.

Macquarie Park Australia

- Investigating, approving and processing credit transactions within an agreed time in various Optus billing systems.- Work directly with account administrators to obtain authorization on credit card purchases & applying payments as requested.- Liaising with internal customers in resolving complex billing queries effectively via email or through.

Macquarie Park

- Taking up inbound calls for billing issues & technical support for Optus fixed,wireless and mobile products.- Was in team selected to provide Tech support at the time of Iphone Launch in 2008.- Provisioning new customer accounts in the system with details provided.- Supporting multiple mobile handsets and operating systems for technical issues as premium.

Masters In Information Technology, Information Technology

Bachelor Of Technology (B.Tech.), Interior Design

Education record