Rudi Berges Email & Phone Number

Managing a set of Financial projects in the area of 'Order to Cash' and 'Purchase to Pay' with enhanced focus on driving right first time processes supporting the company's strategy to become a reference player in the market.

Mechelen, Flemish Region, Belgium

With 77,000 delivery experts and a network of more than 46,000 Pickup points, DPD group delivers 5.3 million parcels each day – 1.3 billion parcels per year. DPD is a service company that strives to provide an impeccable service to both our customers and our customers’ customers. I am a strong believer that ‘becoming a reference player in the CEP market’ must be achieved by building strong internal (across all departments, involving all employees, having either direct or indirect contact with customers), and external (together with customers) partnerships. This will be my primary objective as head of the Customer Experience organisation and responsible for all customer touchpoints to contribute to that mission. I feel very privileged to build further on the achievements realized by my predecessor and lead a team of highly skilled professionals, people with a passion for DPD and for delivering an excellent service towards our main stakeholder, the customer.

Mechelen, Vlaanderen, België

Lummen, Flemish Region, Belgium

Antwerp Area, Belgium

Interim management & consulting in the area of sales, organisational & business development, customer care & project management with primary focus on feeding employee & customer satisfaction & retention.

Heusden-Zolder, Belgium

Responsible for: - Employee lifecycle management- Customer lifecycle management- Social Media communication- Revenue development opportunities- Cost efficiency- Continuous improvement

Brussels

Member of TNT Benelux management board

Responsible for Customer Service: - strategic orientation- people management- change management- continuous improvement- customer loyalty managementMember of senior management responsible for strategic direction within the Benelux business unitMain achievement: Successful centralisation/migration of 10 customer service departments to 3 Customer Care Centres