Rudin Zulkarnain V. Email and Phone Number
Hello, I’m Rudin Zulkarnain Voon, a HOTELIAR with a passion for guiding boutique hotels and independent resorts toward success.With over 28 years in the hospitality industry, I understand the unique challenges faced by independent hotel owners. I specialize in providing practical strategies and tailored solutions to help your property stand out in today’s competitive market.Whether you need help with:• Identifying the right market and concept for your hotel,• Creating a sustainable business plan,• Improving your day-to-day operations,• Or guiding you through buying or selling a propertyI’m here to bring the insights and expertise needed to grow your business while keeping the heart of your boutique hotel experience intact.Let’s collaborate and bring strategic vision and operational excellence to your property, so you can focus on what truly matters, delivering unforgettable guest experiences.
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Country ManagerInternational Hospitality InstituteNegeri Sembilan, Malaysia
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Founder & Hospitality ConsultantRz Hospitality Solutions Jul 2024 - PresentMalaysia• Provide specialized services in market feasibility analysis, hotel business plan development, operational consulting, and asset representation for boutique hotels and independent resorts.• Focus on driving client profitability and business growth through strategic planning and strong network relationships.• Successfully onboarded new clients, raising awareness of sustainability best practices and business risk management for hospitality ventures. -
Country ManagerInternational Hospitality Institute Jul 2024 - Present
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Business AssociateMapss Training And Consultancy Services Sep 2023 - Present -
Personal Assistant To The Principal DirectorPeers Consult (M) Sdn Bhd Oct 2021 - Feb 2023• Assisted with the coordination of urban and rural planning projects, ensuring timely submissions in multiple states, including Perlis and Terengganu.• Entrusted with the operations of RHU Glam Campsite, increasing visitor numbers by 30%, and improving guest satisfaction with a 4.5-star average review rating.• Promoted the campsite via social media platforms and trade fairs, achieving a 50% increase in engagement.
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FounderSafar Mutiara Feb 2013 - Dec 2018Malaysia• Business Formation & Growth: Founded Safar Mutiara as a sole proprietorship in 2013, delivering market feasibility studies and business plans for major hospitality projects, including a 4-star hotel in Terengganu and a luxury boutique hotel in Malacca. Incorporated the business in 2016 and expanded by launching Nancii Guesthouse.• Dual Role Challenges & Burnout: Managed both consultancy services and the daily operations of Nancii Guesthouse; however, the strain of balancing these roles led to burnout, ultimately resulting in the loss of consultation income. As challenges at Nancii Guesthouse intensified, the business faced financial difficulties.• Voluntary Winding Up: Ultimately, the business was voluntarily wound up in 2018, marking the conclusion of a demanding entrepreneurial phase, reflecting the complexities of managing dual responsibilities.
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Front Office Cum Operation ManagerCorus Paradise Resort Aug 2010 - Feb 2013Port Dickson, Negri Sembilan, Malaysia• Led service recovery initiatives in response to negative OTA reviews, improving guest experience and satisfaction through event-driven strategies such as beach carnivals and mountain bike challenges.• Delivered consistent profitability in 2011 and 2012 by focusing on enhancing the resort’s appeal and coordinating guest-centric events.• Earned recognition from the resort owner, leading to the resort being selected for the Group Shareholders’ Annual Meeting for two consecutive years.
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Assistant Front Office ManagerTiara Beach Resort Jun 2005 - Nov 2009Port Dickson, Negri Sembilan, Malaysia• Exceeded revenue targets for multiple years by optimizing front desk operations and elevating service quality.• Developed and implemented SOPs for Front Office and Night Audit Operations, improving operational efficiency.• Mentored interns and participants in the Young Manager Programme, supporting talent development.
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Duty ManagerThe Legend Hotel Jan 2004 - May 2005Kuala Lumpur City, Federal Territory Of Kuala Lumpur, Malaysia• Conducted departmental training for Front Office staff, ensuring consistent service delivery and adherence to brand standards.• Assumed duty manager responsibilities on a rotational basis, resolving guest issues, inter departmental coordination and ensuring smooth hotel operations.
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Guest Service OfficerHoliday Inn Resort Damai Beach Dec 1999 - Jan 2003Kuching, Sarawak, Malaysia• Promoted from Night Auditor to Guest Service Officer.• Supervised front desk operations and duty manager responsibilities on shift basis ensuring groups, VIPs, regulars and long stay guests satisfaction.
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Purchasing OfficerThe Crowne Princess Hotel Jan 1997 - Aug 1998Bandar Seri Begawan, Brunei-Muara District, Brunei• Ensured timely procurement and inventory control.• Demonstrated versatility by assisting accounts payable, housekeeping and F&B outlet operations.• Played a key role in setting up a new Chinese Restaurant, handling marketing and promotional activities, contributing to the outlet's revenue and visibility.
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ManagerPeace Pub Apr 1996 - Dec 1996Bintulu, Sarawak, Malaysia• Gained valuable insight into the acquisition process, including negotiations and successful takeover of the tavern business from the previous owner.• Led the renovation process, transforming the pub’s atmosphere and creating a fresh, inviting environment that appealed to both existing patrons and new customers.• Managed daily operations, ensuring smooth service delivery while maintaining high customer satisfaction and operational efficiency.
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Assistant Outlet ManagerSugarbun Dec 1993 - Mar 1996Kuching, Sarawak, Malaysia• Ascended from part-time crew to the youngest Trainee Manager.• Contributed to obtaining ISO 9002 certification for the fast-food restaurant, demonstrating commitment to quality and operational excellence.
Rudin Zulkarnain V. Skills
Rudin Zulkarnain V. Education Details
Frequently Asked Questions about Rudin Zulkarnain V.
What company does Rudin Zulkarnain V. work for?
Rudin Zulkarnain V. works for International Hospitality Institute
What is Rudin Zulkarnain V.'s role at the current company?
Rudin Zulkarnain V.'s current role is Country Manager.
What schools did Rudin Zulkarnain V. attend?
Rudin Zulkarnain V. attended International Hospitality Institute, Open University Malaysia, Inti, Smk Batu Lintang, Kuching.
What skills is Rudin Zulkarnain V. known for?
Rudin Zulkarnain V. has skills like Hospitality Management, Revenue Analysis, Hotel Management, Yield Management, Restaurants, Rooms Division Management, E Commerce Consulting, Project Management, Budget Forecasts, Board Of Directors, F&b Management, Iso Certifications.
Who are Rudin Zulkarnain V.'s colleagues?
Rudin Zulkarnain V.'s colleagues are Samir Tabbaa, Francis Precious, E D Hall, Amany Ma, Sagar Kaple, Jade Kemi, Naila Parveen.
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