- Respond to incoming support cases and phone calls, resolving how-to and technical issues.- Troubleshoot issues and create intermediate data fixes, interim solutions (non-code fixes), or technical work rounds using SQL and other technical support tools.- Review web server and application server logs, such as Kibana or Sumo Logic, to resolve system issues created by monitoring and batch processing system(s).- Interact with internal and external SFTP environments for sending and receiving client data.- Effectively utilize the case management system (e.g. Salesforce, Zendesk) to prioritize and manage cases and document all client and internal correspondence.- Confirm, reproduce, and escalate potential product defects with proper documentation

www.thefutechs.comFUTECHS is a technology solution and consulting services firm registered in the Albanian National Center of Commerce with NUIS M12127021Q. Many businesses rely on technology solutions and consulting services to keep pace with today’s fast-moving IT landscape. Fail to react quickly and accurately and you risk being outpaced by your competitors who are using technology to their advantage!FUTECHS is nationally recognized in technology solutions and consulting services. We have the people, processes, and solutions to provide organizations with strategic guidance on business-critical initiatives and deliver end-to-end solutions.We meet the highest standard of excellence in technology and value because we are 100% focused on forging long-term relationships with deeply experienced consultants and building high-performance, service-oriented teams that produce results.

- Administration and maintenance of Unit platforms (focusing mainly on FleXy systems, Prepaid Platform). - Troubleshooting & escalation of problems based on support agreement procedures (Failure Report). - Schedule procedures for health checks and backups. - Creation of customized alarms and SMS alerts depending on the nature of the problem. - Monitoring the performance of the platforms in order to face timely network problems or system malfunctions. - Participating in the night/scheduled activities as per work distribution.- Implementation of Work Orders. - Performing stand-by duty in scheduled basis as per the internal procedure in Telekom. - Reporting of Unit activities (incidents, scheduled activities, etc). - Preparation of statistics based on the requests from other Units/Departments. - Active participation on the internal projects of the Unit and other projects (with other Departments) that the Unit is responsible. - Perform Standby Duties as per company needs

- Operation and maintenance of IPTV/OTT systems and applications;- Prepare reports for the IPTV systems and applications performance (IPTV/OTT);- Monitoring of respective Systems and following troubleshooting cases;- Develop and implement new elements of the IPTV network and customers supporting- Maintain existing customers and troubleshoot issues related to IPTV;- Help customers to purchase products and update databases of websites- Support and configure IPTV technologies and products, including different applications;- Integrate IPTV solutions with provisioning and billing systems;- Creating new products/lines and updating databases constantly

- Design of database systems and management tools.- Install, update, and maintain computer databases. - Assess database performance by developing protocols to measure results and identify problem areas. - Support database performance by monitoring, evaluating, and resolving processing and programming problems.- - Maintenance and Support of SQL.- Updating and showing data.- Filtring and creating reports