Rudi has 23 years experience within CGI in various roles and about 13 years experience in the area of management. He worked in the Wireless Networks business for over 9 years, and is now working as Service Delivery Manager with various clients. Rudi is a highly motivated person who can easily translate (high level) business objectives into pragmatic solutions in daily operations. He likes to switch between strategic and operational levels and performs best when having a workload of 110%. He's a good listener and can motivate people well. Working in the Wireless Networks business and (Global) Outsourcing Services, Rudi has quite some international experience. Key successes include: setup of customer support desks in Nashua, NH, and Utrecht, The Netherlands; introduction of Remedy and JIRA as Service Management tool; manage and team build various (challenging) teams; setup of service delivery in the government business. I am a certified ITIL (2) Service Manager and I like to coach people in my team, am good in staff management and career planning for individuals in various teams.Specialties: Managing, Customer Support, Telecoms, Government, SAAS, Service Delivery, ITIL Service Manager, Tooling (e.g. Remedy, JIRA).
Listed skills include Itil, Service Management, Service Delivery, Outsourcing, and 20 others.