Customer Insight Director
Houston, Texas, Us
Publicly-traded Oil and Gas Manufacturing company, (NYSE: NOV), 33,000+ employees, $8.5B+ revenue.NOV designs, manufactures, and sells drilling systems, components, and equipment used to drill oil and gas wells. Its product lines include drill pipe, drilling mud motors, drill bits, inspection and internal coating services, pressure pumping equipment, and more. Managed voice of customer (VOC) research and insight for 200+ new rig systems and aftermarket products through customized research within Research and Development group. Developed customer advisory groups to drive innovation and identify pain points in evolving markets. Identified and championed 3 innovative launches for cranes, automation systems (SaaS), and offshore rig product lines.Collaborated with global product and marketing teams across cranes, control systems, automation, and rig packages, tearing down silos and driving innovation stage-gate processes. Conducted multiple ad hoc surveys and conjoint analysis informing product roadmaps, market share, pricing options, and executive decision-making.