Rudo Michelle Chitapi Email & Phone Number

Zimbabwe

Natures Best is an agri-business that specialises in horticulture and apiculture. We produce, package, and distribute quality fresh produce grown in the Zimbabwean rich soils for the local and export markets

Zimbabwe

Key responsibilitiesDefine product vision, road map and growth opportunities.Handling communication between stakeholders and system development teams.Providing management with analyses, reports and responding to questions and requests from managementSpecifying and overseeing the research needed to determine the needs and desires of customersEnsure that the team always has an adequate amount of prior prepared tasks to work onPlan and prioritize product feature backlog and development for the productProvide backlog management, planning, and elaboration of the user storiesResponsible for the generation and management of the list of tasks that must be completed by a development teamPresenting weekly stand up project meetingsTaking necessary steps to resolve long pending issues by allocating to the right

Harare, Zimbabwe

Key responsibilitiesReceiving new software change requests from clientLiaising and following up with the software development team on solutions to the change requestsTesting new software upgrades thoroughly on the User Acceptance Test platformConducting User Acceptance Session for the Tolling and CBM system with the clientSpearheading pilot testing and getting approval for full deployment of new system changesRecommending product customization for market relevance and client acceptanceEnsuring client issues are assigned to the correct personnel, monitoring customer ticket logs and ensuring issues are resolved within reasonable time framesConducting training for internal staff on the new developments and assisting Training department where necessary

Harare, Zimbabwe

Overview: Call Centre Operator for 5 projects Zimbabwe National Roads Adminstration (ZINARA) Tolling, ZINARA Cross Border Movement, ZINARA Licensing, Zimbabwe Broadcasting Corporation (ZBC) and Central Vehicle Registry (CVR)Identifying customer needs and complaintsHandling customer complaints, logging tickets on JIRA ticket systemMaintaining call centre data baseSeize opportunity to upscale products when they ariseCo-ordinating operations with IT and Engineering department to ensure quick turn around and minimize downtime of critical operations Setting performance indicators for service and support activities

Harare

Overview: Coordinated the Sustainable Forestry Management Project in Ward 13 Hurungwe District.The Forestry Management project was supporting 255 farmers through beekeeping funded by World Wide Fund for Nature (WWF)Conducted a baseline survey for sustainable forestry management in Hurungwe Ward 13Conducted honey market analysis in retail and wholesale outlets within HarareConducted capacity assessment tracking for community-based organization using the SIDA toolDesigned, conducted and analysed questionnaire surveys using SPSS softwareAssisted in preparing project plans

Grahamstown Area, South Africa

Overview: Facilitated tutoring workshops, collaborative projects, and academic support sessions for 30 StudentsFacilitating weekly academic discussionsPreparing lesson plans or learning modules for tutoring sessionsMaintaining records of student assessment results, progress, and feedbackDeveloping teaching and training materials such as handouts and study materials

Postgraduate Diploma, Business Management (Entrepreneurship)

Master Of Business Administration - Mba

Executive Certificate In Program And Project, Monitoring And Evaluation

Bachelor Of Social Science (Bss), Industrial And Organizational Psychology

Activities and Societies: Community engagement