Manage a unified communication platform with Cisco routers/switches, Checkpoint firewalls, and HP blade infrastructure supporting Red Hat Linus virtual environments (22 servers). Direct 4 Service Delivery Technicians and 6 outsourced contractor teams. Monitor market trends ensuring competitive, relevant, and profitable offerings. Oversee full-service lifecycle for SD-WAN and Unified Communications offering in Cayman and support Digicel Group to further expand these offerings across 16 markets driving strategic vendor selection/negotiation and product/service design and implementation. Selected Skills:* Communication Platform Development & Firewalls* Leadership & Team Building* Contractor Relations & Communication* Market Trend Analysis & Penetration / Expansion* Vendor Selection & Negotiations* Product / Service Design & Implementation* Continuous Process Improvement* Productivity Improvement & Efficiency* Cancelation Rate Reductions* Network Monitoring & Quality Assurance* Fraud Detection, Security Audits, & Testing* Service Delivery Operations Restructuring* Knowledge Transfer & Management* Communication Design & Deployment* Full Lifecycle Project Management

Managed 5 direct reports (Technical Specialists) and 20 indirect reports (Field/Support Engineers) managing Nationwide Network Monitoring, IT Operations, Technical Training, and Staff Development for Core, TAC, and Installs team. Secured and maintained cloud VoIP platforms (Cisco BroadSoft and MOR Billing), storage, and hosting platforms. Directed modernization and network monitoring and management system overhaul. Served as Solutions Architect for all multi-site MPLS, SD-WAN, and distributed Call Center deployments. Key player as Technical Sales Engineer on all technically advanced sales opportunities. Monitored quality assurance and quality control of all products and customer touch points including website, blog, proposal, and user manuals. Championed knowledge management and selection for service-enhancing technologies. Technical / Installs Team Leader (2013 – 2015) Recruited and trained Technical Staff expanding direct reports from 3 to 40 within 2 years. Managed customer engagements and service delivery of nationwide MPLS deployments and large ICT deployments for Tele-Sales, Legal, and Insurance industries. Participated as Product Manager for Predictive Dialer. Pitched, installed, and supported large scale deployments.Selected Skills:* Technical Operations Management* Staff Development & Training* Cloud Platform Modernization* Network Monitoring Management System Overhaul* Full Lifecycle Project Management* Quality Assurance & Quality Control* On / Off Shore Team Leadership* Customer Engagement & Satisfaction* Customer Relationship Building* Budgeting & Cost Control* Deployment Productivity & Efficiency* Continuous Process Improvement* Training Program Development